Customer Service Advisor with Italian + Spanish

Convergys; Mission (KS); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading global snack brand as a Customer Service Advisor, where you'll handle inquiries and provide exceptional support. Enjoy a work-from-home opportunity with weekends off, competitive salary, and various perks. Ideal for those fluent in Italian and Spanish.

Benefits

Competitive salary + performance-based bonus

Opportunity to work from home

Fully covered medical plan

Multisport Card

Internet allowance

Life insurance

Various career development opportunities

Annual reward and recognition events

Team and company events

Qualifications

• Fluent in Italian (verbal and written).
• B2 level in Spanish and English.
• Computer literate with the ability to navigate systems.

Responsibilities

• First point of contact for calls, emails, and web inquiries.
• Provide professional and detailed responses to consumers.
• Support a variety of brands and stay knowledgeable about products.

Skills

Customer-focused

Fluent in Italian

B2 level in Spanish

Active listening

Clear communication

Job description

Customer Service Advisor with Italian + Spanish page is loaded

Customer Service Advisor with Italian + Spanish

Apply locations BGR Sofia - Advance Business Center posted on Posted 3 Days Ago job requisition id R1616161

Job Title:

Customer Service Advisor with Italian + Spanish

Job Description

The Role

Fantastic opportunities working with the world's leading snack brand!

Concentrix works with the world’s leading maker of snacks, holding leading market shares in every category they compete in and maintaining the No. 1 position globally in biscuits, chocolate, and candy. You will be the first point of contact, handling calls, emails, and web inquiries from consumers. Your customer service skills will be essential in providing professional and detailed responses. You will support a variety of brands, requiring you to stay knowledgeable about all products and processes to effectively assist our consumers.

Enjoy your weekends off! Our lines are open 9:00 am - 6:00 pm, Monday to Friday, allowing you to maintain a healthy work-life balance! Work from home!

What you need?

• Exceptionally customer-focused
• Fluent in Italian (verbal and written)
• B2 level in Spanish and English
• Computer literate with the ability to navigate systems
• Committed to resolving customer queries aligned with corporate values and brand image, with a solution-driven mindset
• Good telephone manner and understanding of social media channels and best practices in social communication
• Excellent soft skills, including:

• Demonstrating empathy
• Active listening skills
• Clear communication
• Providing concise and accurate next steps
• Building rapport with frustrated consumers
• Remaining calm in stressful scenarios

What we offer?

• Competitive salary + performance-based bonus
• Opportunity to work from home
• Fully covered medical plan
• Multisport Card
• Internet allowance
• Life insurance
• Various career development opportunities
• Annual reward and recognition events
• Team and company events

Experience the power of a game-changing career

Looking for what’s next? We’re a global leader in technology and services, powering the brands of the future. We help well-known brands—those you use every day—improve their businesses with innovative technology and integrated solutions across over 70 countries. We’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Hungarian

Time Type:

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