Service Advisor

Auto Group; Fletcher (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Employee Discounts

Job summary

Hunter Automotive Group in Western North Carolina is seeking a Service Advisor to be the connection between customers and the service department. You’ll help customers understand maintenance needs, collaborate with technicians, and ensure clear communication and an exceptional experience.

The ideal candidate has 1–3 years in customer service or automotive, strong written and verbal skills, and a willingness to learn and grow within the automotive industry.

Qualifications

• 1–3 years in customer service, retail, hospitality, or automotive.
• Strong verbal and written communication skills.
• Ability to explain technical information in a simple, professional way.
• Strong organization and multitasking skills.

Responsibilities

• Greet customers and listen to vehicle concerns.
• Recommend maintenance and repair services based on customer needs.
• Explain repairs clearly and provide estimates and timelines.
• Keep customers updated throughout the repair process and follow up after service.
• Schedule and manage service appointments and coordinate with technicians.
• Translate technical information into clear, easy-to-understand solutions and manage multiple repair orders.

Skills

Customer service

Communication

Organization

Multitasking

Explain technical info

Job description

Service Advisor

Join the Hunter Automotive Group Team

Are you passionate about cars and enjoy helping people? Hunter Automotive Group is looking for a Service Advisor to join our team and be the connection between our customers and our service department.

As a Service Advisor, you’ll help customers understand their vehicle’s maintenance and repair needs, work closely with our technicians, and make sure every customer receives clear communication and an exceptional experience.

Automotive experience is a plus, but we’re willing to train the right candidate who has strong communication skills, a positive attitude, and a genuine desire to help people.

What You'll Do

Customer Experience

• Greet customers and listen carefully to their vehicle concerns.
• Recommend maintenance and repair services based on customer needs.
• Explain recommended repairs and services clearly and professionally.
• Provide estimates and communicate changes in service needs, costs, or timelines.
• Keep customers updated throughout the repair process.
• Follow up after service to ensure customer satisfaction and build lasting relationships.

Service Coordination

• Schedule and manage service appointments.
• Work closely with technicians to understand vehicle concerns and recommended repairs.
• Translate technical information into clear, easy-to-understand solutions for customers.
• Manage multiple repair orders while helping maintain an efficient service workflow.
• Ensure customer and repair order information is accurate and up to date.

What We're Looking For

• 1–3 years of experience in customer service, retail, hospitality, or automotive.
• Previous Service Advisor experience is a plus.
• Strong verbal and written communication skills.
• Ability to explain technical information in a simple and professional way.
• Strong organization and multitasking skills.
• Basic understanding of vehicle maintenance and repair is helpful.
• Customer-focused with strong relationship-building skills.
• Proactive, dependable, and team-oriented.
• Strong work ethic and positive attitude.
• Willingness to learn and grow within the automotive industry.

What We Offer

• Competitive Pay Based on Experience
• Medical Insurance
• Dental & Vision Insurance
• Wellness Program
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Employee Discounts on Vehicles, Parts & Services
• Career Growth & Advancement Opportunities
• Supportive, Team-Oriented Work Environment
• Closed Sundays

Why Hunter Automotive Group?

Hunter Automotive Group is a fourth-generation, family-owned company that has proudly served Western North Carolina since 1940.

For more than 85 years, we’ve built our success by investing in our employees, supporting our communities, and creating opportunities for people to grow their careers.

Our Core Focus is to improve the quality of life for our employees, customers, and community.

Our Core Values

• Honesty
• Continuous Improvement
• Strong Work Ethic
• Positive Attitude