SERVICE ADVISOR

Lexus LC; Fife, Northern (WA, KY); Hybrid; USD 40,000 - 80,000; Full time

Benefits offered by this job

Bonuses

Vacation

Medical/Dental/Vision/RX

Ancillary Benefits

401(k) plus company match

Job summary

Lexus of Tacoma is seeking a full-time Service Advisor to join our automotive service team. This role is commission-based, with earnings tied to personal performance and store growth.

You will greet customers, explain warranty protections, coordinate with technicians, review repairs, and manage the service lane workflow. A driver’s license is required and prior dealership or customer-service experience is preferred. This position offers opportunities for advancement within the O'Brien Auto Group.

Qualifications

• Advising or writing experience preferred.
• Candidates should have customer service or dealership experience.
• Ability to communicate effectively with customers and team members.

Responsibilities

• Greet customers when they arrive and escort them when they leave.
• Advise customers about warranty protections and potential cost savings.
• Answer questions about service outcomes.
• Consult with mechanics about necessary repairs and alternatives.
• Provide customers with problem/solution information.
• Manage and oversee the service center's workflow and scheduling.
• Call customers about changes in service or when their vehicle is ready for pickup.
• Attend weekly morning meetings.

Skills

Advising experience

Customer service

Dealership experience

Retail sales

Job description

## Lexus of Tacoma - Service Advisor**Lexus of Tacoma**, a dealership part of the O'Brien Auto Group, is currently seeking a full-time **Service Advisor**.We are looking for a team player who has ***advising or writing experience***, customer service, and/or dealership experience. This position will be a ***commission-based*** position that is driven off your personal success along with the growth of the store. This position is on a rotating schedule.The **Service Advisor** will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities.This position is paid 100% commission plus 5.5% of customer pay labor and parts and warranty labor.**Subject to eligibility requirements, we offer the following benefits:*** Bonuses* Vacation – based on hire date and paid based on position.* Medical/Dental/Vision/RX* Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending* 401(k) plus company match**Responsibilities can include, but are not limited to:*** Greet customers when they arrive and escort them when they leave* Advise customers about warranty protections and potential cost savings* Answer questions about service outcome* Consult with mechanics about necessary repairs and possible alternatives to expensive work* Provide customers with necessary problem/solution information* Manage and oversee the service center's workflow and scheduling* Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up* Attend regular weekly morning meetings.**Preferred Qualifications:*** Previous retail sales or customer service experience preferred but not required.* Reynolds Ignite experience.* A charismatic and relatable personality* Ability to communicate suitably through email, phone, or in person* A desire and drive to be successful with a positive attitude**Equipment/Machines/Tools Typically Used:**Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.**Chemicals:**Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.**Physical Demands:**Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling.**Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.****Lexus of Tacoma is an equal opportunity employer and a drug-free workplace.**