SERVICE ADVISOR

Toyota of Renton; Renton, Northern (WA, KY); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Bonuses

Vacation

Medical/Dental/Vision/RX

Ancillary Benefits such as Short/Long 

401(k) plus company match

Job summary

Toyota of Renton is seeking a Service Advisor to ensure customer satisfaction and accurate administrative handling. The role rewards a base salary with commissions, requiring a team player with customer service experience or a sales background.

The position operates on a rotating schedule and is located at TOR - Renton, WA 98057. Responsibilities include maintaining satisfaction metrics, timely task completion, accurate documentation, and providing service recommendations in line with

Qualifications

• Customer service experience or sales background is required.
• Team player with customer focus and willingness to engage with customers.

Responsibilities

• Maintain customer satisfaction index higher than manufacturer/branch averages.
• Complete tasks on time and communicate delays to customers.
• Follow hours-per-repair-order standards and ensure accurate repairs.
• Provide accurate service estimates in line with Washington state regulations.
• Document all customer details and repair orders legibly.
• Greet customers promptly and inform them of next steps.
• Advise on car care according to manufacturer specs and service menus.
• Obtain customer approval for add-ons and maintain proper documentation.
• Attend weekly meetings and participate professionally with staff.

Skills

Customer service experience

Sales background

Job description

Job Details

Job Location: TOR - Renton, WA 98057

Position Type: Full Time

Job Summary:

Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities.

We are looking for a team player who has customer service experience or a sales background. This position is on a rotating schedule.

This position has a base salary of $1,500 (based off hours clocked) plus personal commission or state Min Wage, whichever is greater. The percentages start at 5% and go up to 9.5% based off production.

Benefits:

• Bonuses
• Vacation – based on hire date and paid based on position
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending.
• 401(k) plus company match

Responsibilities:

• Maintain customer satisfaction index rating higher than that of the manufacturer, zone or branch average.
• All Service Advisors must complete tasks on time and complete as promised to customer or the customer must be notified if promised time cannot be met. Always under promise and over deliver.
• Maintain Dealership-prescribed standard for Hours Per Customer Repair Order Written.
• Understand and follow Federal, State and Local regulations such as those governing the disposal of hazardous wastes, OSHA Right-To-Know, etc.
• Ensure that all documents are accounted for.
• Accomplish the forecast that has been established by the GM and Service Manager.
• Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
• Communicate with service customers to determine the nature of the mechanical problem(s) and offer logical diagnostic service(s) or repair(s) to satisfy customer problems.
• Advise customers on the care of their car and the value of maintaining their vehicle in accordance with manufacturer specifications using service menus.
• Provide accurate estimates, according to Washington State automotive law for all services or repairs sold and offer to return old parts. If the cost of service cannot be established during reception, leave open and contact the customer later by phone for approval.
• All orders must include proper customer information including: mileage, delivery date, VIN, phone number, etc.
• Obtain properly documented telephone approval for all Add-On sales when customers are not at the dealership.
• Properly document repair order changes.
• Indicate on repair order the exact repair instructions, making a special note of the main reasons the vehicle was brought in. Repair orders must be legible.
• Carefully inspect every finished repair order for proper completion, pricing accuracy, and legibility.
• Attend regular weekly morning meetings.
• Escalate any customer concern of the Dealership to proper management.
• Follow the service drive dress code. Must have a neat appearance.
• Perform active delivery to any guest in need.
• Perform other duties as assigned by Management.
• Regular attendance is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
• Must conform to company policy regarding non-discrimination and harassment.

Equipment/Machines/Tools Typically Used:

Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.

Chemicals:

Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.

Physical Demands:

Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling

Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.

Toyota of Renton is an equal opportunity employer and a drug-free workplace.

Qualifications