SERVICE ADVISOR

Volvo Cars Tacoma; Fife, Northern (WA, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonuses

Vacation

Medical/Dental/Vision/RX

401(k) plus company match

4/10 work schedule

Job summary

Volvo Cars Tacoma is seeking a Service Advisor to ensure customer and vehicle issues are handled efficiently and accurately. The role supports the service department with scheduling, customer communication, and coordination with mechanics.

The position features a rotating schedule, base pay of $1,400 (dependent on hours) plus personal commission or state minimum wage, and a sales percentage starting at 5.5%. Benefits include medical and more.

Qualifications

• Customer service experience or a sales background is preferred.
• Strong communication and interpersonal skills.
• Ability to use a computer for basic tasks.

Responsibilities

• Greet customers when they arrive and escort them when they leave.
• Advise customers about warranty protections and potential cost savings.
• Answer questions about service outcomes and options.
• Consult with mechanics about repairs and alternatives to expensive work.
• Provide customers with problem/solution information.
• Manage and oversee the service center's workflow and scheduling.
• Call customers to inform them of changes or vehicle readiness.
• Attend regular weekly morning meetings.

Skills

Customer service

Sales

Communication

Tools

Computer

Job description

## Volvo Cars Tacoma - Service Advisor**Volvo Cars Tacoma,** a dealership part of the O'Brien Auto Group, is currently hiring for a**Service Advisor** position. The **Service Advisor** will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities. We are looking for a team player who has customer service experience or a sales background.*This position is on a rotating schedule.*This position has a base salary of $1,400 (based off hours clocked) plus personal commission or state Min Wage, whichever is greater, with a sales percentages starting at 5.5%.**Subject to eligibility requirements, we offer the following benefits:*** Bonuses* Vacation – based on hire date and paid based on position.* Medical/Dental/Vision/RX* Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages* 401(k) plus company match* Enjoy more flexibility with a 4/10 work schedule**Responsibilities Include, But Are Not Limited To:*** Greet customers when they arrive and escort them when they leave.* Advise customers about warranty protections and potential cost savings.* Answer questions about service outcome* Consult with mechanics about necessary repairs and possible alternatives to expensive work.* Provide customers with necessary problem/solution information.* Manage and oversee the service center's workflow and scheduling.* Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up.* Attend regular weekly morning meetings.**Preferred Qualifications:*** Previous retail sales or customer service experience preferred but not required.* Computer experience.* A charismatic and relatable personality.* Ability to communicate suitably through email, phone, or in person.* A desire and drive to be successful with a positive attitude.* Qualified candidates will have a valid driver's license, clean driving record, and the ability to pass a background check.**Equipment/Machines/Tools Typically Used**: Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.**Chemicals**: Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.**Physical Demands**: Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling.**Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.****Volvo Cars Tacoma is an equal opportunity employer and a drug-free workplace.**