Service Advisor

Future CDJR of Fairfield; Fairfield (CA); On-site; USD 102,000 - 138,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(K) options

Employee discounts

Paid time off

Wellness resources

Employer Paid Life

Job summary

Future CDJR of Fairfield is seeking an Experienced Automotive Service Advisor to act as liaison between customers and technicians. You will explain technician recommendations and help customers select services to keep their vehicles in top condition.

The role includes preparing repair orders, providing accurate cost estimates, scheduling, and building lasting relationships with clients. Must have 1+ year service advisor experience and a customer‑focused attitude.

Qualifications

• 1+ year Service Advisor experience in automotive field.
• Strong customer service experience.
• Excellent communication and listening skills.

Responsibilities

• Serve as liaison between customer and technician, ensuring needs are understood.
• Prepare repair orders describing symptoms, problems, and required services.
• Provide accurate estimates and secure client authorization.
• Manage redelivery process to confirm all needs are met.
• Handle phones, scheduling, and follow-up with customers.
• Develop rapport to foster lasting client relationships.
• Obtain payment and close out repair orders daily.

Skills

Customer service

Sales skills

Communication

Automotive knowledge

Job description

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

Experienced Automotive Service Advisor!!!

Future CDJR of Fairfield is part of the Future Automotive Group one of the largest dealer groups in Northern California. Family‑owned and operated for 60 years, Future CDJR of Fairfield promotes an excellent work‑life balance, culture, and a shared vision to “WOW” Our Customers.

Summary:

The Service Advisor acts as liaison for Service Technicians and customers. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. In this position, you’ll be able to get out from behind the desk and play an active role in providing our customers with great customer relations. As a Service Advisor you would explain the Technician’s recommendations and suggest services to keep the customer’s vehicle in top condition.

Pay Scale Components:

The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.50. The position may also pay commission compensation which is based on the value or dollar amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Our service advisors earn an average of $10,000 per month depending upon their sales performance.

Perks and Benefits:

• Employer Paid Life
• Additional Employee Life Insurance options
• Vacation
• Medical > HRA / HMO options
• Dental > PPO / DHMO options
• Vision
• Short Term Disability options
• Long Term Disability options
• Employee Training
• Employee Discounts
• 401(K) options
• Employee Assistance Programs

Responsibilities include but are not limited to:

• Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, entering RO into service database system.
• Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
• Perform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
• Develop rapport with clients leading to lasting relationships.
• Obtain payment for repair orders daily and close out repair orders.

Expectations:

• Must have 1+ year Service Advisor experience in automotive field.
• Meet and exceed manufacturer CSI requirements.
• Must have customer service experience.
• Strong character and work ethic
• Strong listening and verbal communication skills
• Strong focus and desire to achieve sales goals.
• Dependable, responsible Team Player with a positive attitude
• Self-starter with ability to work well as part of a team or independently.

*All applicants must pass pre-employment testing to include background checks, insurability, and drug testing to qualify for employment* The Future Automotive Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.