Service Advisor

Karl Malone Powersports; El Dorado (AR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Counseling services

Paid vacation & paid training

401K savings plan

Basic life insurance

Advancement opportunities (promotion)

Sundays off – always!

Supportive, family-centered culture

Job summary

Karl Malone Powersports is seeking a Service Advisor in El Dorado, AR to guide customers through the service journey, gather vehicle info, and coordinate with technicians to ensure clear timelines and costs. The role emphasizes delivering exceptional customer experiences and building trust.

The position values a positive, service-oriented attitude, strong communication, and basic automotive knowledge. Training and advancement opportunities are available within a family-centered dealership.

Qualifications

• Customer service or sales experience (preferred but not required).
• A positive, outgoing personality—even under pressure.
• Strong communication skills (in-person and on the phone).
• Ability to multitask and stay organized.
• Basic automotive knowledge (or willingness to learn fast).
• A genuine desire to help people and solve problems.

Responsibilities

• Welcome customers with energy and professionalism.
• Gather vehicle info and understand customer concerns.
• Communicate clearly with technicians to get the job done right.
• Keep customers updated on repairs, timelines, and costs.
• Track vehicle progress and stay organized throughout the day.
• Deliver a top-notch experience from start to finish.
• Explain completed work in a way customers understand and trust.

Skills

Customer service

Communication

Multitasking

Automotive knowledge

Willingness to learn

Job description

Join Team Karl Malone as a Service Advisor – Where Energy Meets Opportunity!

Ready to be the face of an unforgettable customer experience? At Team Karl Malone, we’re not just fixing vehicles—we’re building relationships, creating trust, and delivering top-tier service every single day.

As a Service Advisor, you’re the go-to hero for our customers. From the moment they walk in, you’ll guide them through the entire service journey—listening to their needs, coordinating with technicians, and making sure they leave confident and taken care of.

Why You’ll Love It Here

At Team Karl Malone, you’re not just another employee—you’re part of the family. We believe in growing together, winning together, and making work a place you actually enjoy coming to.

Here’s what you get:

• Medical, Dental & Vision Insurance
• Company-sponsored counseling services
• Paid vacation & paid training
• 401K savings plan
• Basic life insurance
• Real opportunities for advancement (we promote from within!)
• A supportive, family-centered culture
• Sundays off – always!

What You’ll Do

• Welcome customers with energy and professionalism
• Gather vehicle info and understand customer concerns
• Communicate clearly with technicians to get the job done right
• Keep customers updated on repairs, timelines, and costs
• Track vehicle progress and stay organized throughout the day
• Deliver a top-notch experience from start to finish
• Explain completed work in a way customers understand and trust

What You Bring

• Customer service or sales experience (preferred but not required)
• A positive, outgoing personality—even under pressure
• Strong communication skills (in-person and on the phone)
• Ability to multitask and stay organized
• Basic automotive knowledge (or willingness to learn fast)
• A genuine desire to help people and solve problems

Ready to Jump In?

If you’re driven, people-focused, and ready to grow with a fast-moving team, we want to hear from you.

Let’s get you started on a career you’ll actually be excited about!

Team Karl Malone is an equal opportunity employer committed to creating an inclusive environment for all employees.

Adventure is waiting for you here at Karl Malone Powersports! We're your local powersports dealership and are proud to offer our customers both new and used powersports. From ATVs to motorcycles, we've got all the vehicles you need to create unforgettable adventures, both on and off road.