Service Advisor

Mr. Transmission; Durham (NC); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Opportunity for advancement

Job summary

Mr. Transmission in Durham, North Carolina is seeking a dedicated Service Advisor to enhance customer relations and manage vehicle service. The role requires at least two years of sales experience, excellent communication skills, and a commitment to customer satisfaction. Responsibilities include overseeing customer interactions from initial contact through vehicle delivery, ensuring adherence to procedures, and maintaining a clean and safe environment. A professional appearance and knowledge of the automotive industry are preferred, with opportunities for advancement available.

Qualifications

• Minimum of two years of sales experience, ideally in automotive.
• Exceptional organizational abilities and attention to detail.
• Excellent communication skills in person and over the phone.

Responsibilities

• Follow procedures from customer contact to vehicle delivery.
• Utilize appropriate systems and forms.
• Ensure compliance with all policies and maintain cleanliness.

Skills

Sales experience

Organizational ability

Communication skills

Customer relations skills

Tools

MS Office

Job description

Benefits:

• Competitive salary
• Free uniforms
• Opportunity for advancement

With over 60 years of experience, Mr. Transmission/Milex Complete Auto has developed a reputation for expertise in auto repair and customer service.

We are looking for a dedicated, driven Service Advisor to join our team and help get our customers road‑ready!

The Service Advisor is responsible for all contact with customers from the initial phone call through delivery of the vehicle. The primary focus of this position is on sales and customer service. An honest, fair approach to all customers, sales, and repairs is imperative. Establishing professional relationships with our customers is key to this position.

Responsibilities:

• Follow all procedures for both the customer and the vehicle from the first customer contact until the car is delivered (picked up and paid for).
• Utilize appropriate systems and forms.
• Ensuring all policies and procedures are followed.
• Maintain the appearance of the center for both safety and cleanliness.
• Problem‑solving and resolution of customer problems.

Requirements:

• A minimum of two years of sales experience, preferably in the automotive aftermarket field.
• Exceptional organizational ability, and attention to detail.
• Excellent communication skills, both in person and over the telephone.
• Professional appearance and demeanor.
• Ability to learn and follow procedures as trained.
• Knowledge of computers and ability to maneuver within programs such as MS Office.
• Above average customer relations skills.
• Honest and trustworthy, dedicated work ethic.
• Previous knowledge of the automotive repair industry is a plus.