Service Advisor

Performance CJDR Delaware; Delaware; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

TOP Level Compensation

HSA / FSA Health Plan

Dental / Vision Plan

Short / Long Term Disability

Life Insurance

Company Match Retirement

Paid Time Off

Employee Purchase program

Job summary

A leading automotive service provider in Delaware is seeking a Service Advisor to enhance customer satisfaction. The role involves greeting customers, maintaining relationships, and providing transparent price quotes. Ideal candidates should have prior experience in customer service or retail and strong problem-solving skills. This position offers career growth opportunities, competitive compensation, and a comprehensive benefits package including health and retirement plans.

Qualifications

• Prior experience in account management, customer service, or retail sales required.
• Automotive service department or dealership experience preferred.
• Strong listening and problem-solving skills are essential.

Responsibilities

• Greet customers promptly and professionally.
• Establish and maintain strong customer relationships.
• Document and deliver price quotes transparently.
• Listen to customers and review their concerns.
• Provide explanations of action plans and pricing.

Skills

Customer service skills

Problem-solving skills

Strong communication

Education

High school diploma or equivalent

Job description

In the role of Service Advisor, you will always strive to make our customers feel valued and heard. You will take pride in being the point person for resolving customers complaints and concerns. Because you have an innate ability to efficiently manage multiple projects while regularly completing tasks on time, you will excel in this role. You will have real career growth opportunities, and work with great people and feel valued. PCJD-Delaware is currently looking for talented, service centric people like you to apply for our Service Advisor role.

Why you’ll love working with us:

• Associate recognition occurs daily through In‑Store programs along with our monthly “Feed the Machine” incentive program. This along with TOP Performer opportunities in our Drive for Success programs provide a financial benefit as well as a personal enjoyment for the associates and their families.

Employee Benefits Package:

• TOP Level Compensation
• HSA / FSA Health Plan
• Dental / Vision Plan
• Short / Long Term Disability
• Life Insurance
• Company Match Retirement
• Paid Time Off
• Employee Purchase program

What you’ll do as the Service Advisor:

• Proactively greet all customers promptly with a professional and friendly attitude.
• Establish and maintain strong customer relationships that encourage repeat and referral business.
• Document and deliver fair, competitive, and transparent price quotes with the customer and dealership’s best interests in mind.
• Listen to customers to determine their primary concern and review additional maintenance needs.
• Provide all customers a full explanation of the action plan with a market price analysis of area competition to justify PCJD-Delaware’s price.

What you’ll need to be our Service Advisor:

• Casual, uninhibited, and persuasive extrovert with a tendency for informality.
• Persuasive, risk‑taker; quick to connect and a strong drive for results.
• Friendly, understanding, willing and patient team player.
• Prior experience in account management, customer service, or retail sales required.
• Previous automotive service department or dealership experience highly preferred.
• Strong listening and problem‑solving skills.
• High school diploma or equivalent.
• Valid driver’s license without restrictions.