Service Advisor

Performance Group; Columbus (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

TOP Level Compensation

HSA / FSA Health Plan

Dental / Vision Plan

Short / Long Term Disability

Life Insurance

Company Match Retirement

Paid Time Off

Employee Purchase program

Job summary

A leading service provider in Columbus, Ohio is seeking a dedicated Service Advisor to enhance customer relationships and ensure a smooth service experience. The ideal candidate will possess strong communication skills and a background in customer service or retail. This role offers significant career growth opportunities and an excellent benefits package including TOP Level Compensation, health plans, and paid time off.

Qualifications

• Prior experience in account management, customer service, or retail sales required.
• Previous automotive service department or dealership experience highly preferred.
• Strong listening and problem-solving skills.

Responsibilities

• Greet all customers promptly with a friendly attitude.
• Establish and maintain strong customer relationships.
• Document and deliver competitive price quotes.
• Listen to customers to determine primary concerns.

Skills

Customer service

Communication

Problem-solving

Persuasion

Education

High school diploma or equivalent

Job description

Description

In the role of Service Advisor, you will always strive to make our customers feel valued and heard. You will take pride in being the point person for resolving customers’ complaints and concerns. Because you have an innate ability to efficiently manage multiple projects while regularly completing tasks on time, you will excel in this role. You will have real career growth opportunities, and work with great people and feel valued. Performance is currently looking for talented, service-centric people like you to apply for our Service Advisor role.

Why you’ll love working with us:

• Associate recognition occurs daily through In-Store programs along with our monthly “Feed the Machine” incentive program. This along with TOP Performer opportunities in our Drive for Success programs provide a financial benefit as well as a personal enjoyment for the associates and their families.

Employee Benefits Package:

• TOP Level Compensation
• HSA / FSA Health Plan
• Dental / Vision Plan
• Short / Long Term Disability
• Life Insurance
• Company Match Retirement
• Paid Time Off
• Employee Purchase program

The Performance Impact

Exceptional · Team · Passion · Community

Remember...a smile changes the delivery of everything.

If you’re ready for a new and exciting career, take the first step and reach out to us today!

Requirements

What you’ll do as the Service Advisor:

• Proactively greet all customers promptly with a professional and friendly attitude
• Establish and maintain strong customer relationships that encourage repeat and referral business
• Document and deliver fair, competitive, and transparent price quotes with the customer and dealership’s best interests in mind
• Listen to customers to determine their primary concern and review additional maintenance needs
• Provide all customers a full explanation of the action plan with a market price analysis of area competition to justify Performance price

What you’ll need to be our Service Advisor:

• Casual, uninhibited, and persuasive extrovert with a tendency for informality
• Persuasive, risk-taker; quick to connect and a strong drive for results
• Friendly, understanding, willing and patient team player
• Prior experience in account management, customer service, or retail sales required
• Previous automotive service department or dealership experience highly preferred
• Strong listening and problem-solving skills
• High school diploma or equivalent
• Valid driver’s license without restrictions