Service Advisor

The CAR Group (Norm Reeves Dealerships); Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k Matching

Tuition Reimbursement

Paid Time Off

Discounts on Vehicles, Services, and Parts

Job summary

The CAR Group (Norm Reeves Dealerships) is looking for a dedicated Service Advisor in Dallas, Texas. You will be responsible for ensuring a top-notch service experience for guests, using your communication skills to liaise between guests and technicians. The ideal candidate will possess a positive team player attitude, empathy, and strong leadership skills. Benefits include medical insurance, 401k matching, and tuition reimbursement. Join us to kick start your career with a great opportunity in the automotive service industry.

Qualifications

• Full time availability; must be at least 18 years old.
• Valid driver’s license and acceptable driving record.
• Ability to analyze situations and make win-win business decisions.

Responsibilities

• Greet guests as they arrive in the Service drive.
• Communicate empathetically with guests about their vehicle.
• Prepare detailed repair orders after initial inspection.

Skills

Communication skills

Empathy

Customer service

Team player

Leadership

Job description

As a Service Advisor, you’re one of the most important team members at Norm Reeves Toyota Dallas. You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick start your career with us!

What You’ll Do

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

What You’ll Need

• Full time availability. You’ll also need to be at least 18 years old.
• A valid driver’s license and acceptable driving record
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• Honesty, empathy, and exceptional communication skills
• Leadership skills in team-based and independent settings

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts