Service Advisor

Norm Reeves Subaru Rockwall; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

Tuition Reimbursement

Paid Time Off

Vehicle Discounts

Job summary

Norm Reeves Subaru Rockwall is looking for a dedicated Service Advisor to join their team in Dallas, Texas. This role is pivotal in ensuring guests receive an outstanding service experience. The ideal candidate should possess strong communication skills, be a positive team player, and demonstrate empathy and honesty while assisting customers. Benefits include Medical, Dental, Vision, and 401k matching. This is a full-time position requiring a valid driver’s license and acceptable driving record.

Qualifications

• Full time availability and must be at least 18 years old.
• Possession of a valid driver's license and acceptable driving record.
• Ability to make win-win business decisions in various situations.

Responsibilities

• Greet guests upon arrival in the Service drive.
• Communicate with guests about their vehicle's needs.
• Prepare detailed repair orders after initial inspections.
• Provide timely follow-ups on repair orders.
• Analyze quality control reports and maintain high service standards.

Skills

Honesty

Empathy

Exceptional communication skills

Analyzing situations

Problem solving

Team player attitude

Leadership skills

Job description

As a Service Advisor, you’re one of the most important team members at Norm Reeves Toyota Dallas. You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with our Norm Reeves location experience. This role is a great way to kick start your career with us!

What You’ll Do:

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

What You’ll Need:

• Full time availability. You’ll also need to be at least 18 years old.
• A valid driver’s license and acceptable driving record
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• Honesty, empathy, and exceptional communication skills
• Leadership skills in team-based and independent settings

Benefits & Employee Perks

Medical, Dental, Vision, and Complimentary Life Insurance

401k Matching and FSA

Tuition Reimbursement

Paid Time Off (accrues)

Supplemental Insurance (Hospital, Accident, Critical Illness)

Discounts on Vehicles, Services, and Parts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.