Service Advisor

Southeast Auto Direct; Covington (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Employee discount

Health insurance

Paid time off

Vision & Dental insurance

Competitive Pay - Commission and Bonuses

Job summary

Southeast Auto Direct in Covington is seeking a Service Advisor to provide excellent customer service and manage service operations. Responsibilities include greeting customers, obtaining vehicle information, and preparing accurate maintenance estimates. Ideal candidates should have a proven track record in customer satisfaction and experience in a similar role. This role offers opportunities for career advancement and includes benefits such as health insurance, 401(k), and paid time off.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor or similar role is preferred.
• Willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Determine and recommend maintenance based on vehicle history.
• Prepare accurate cost estimates for labor and parts.

Skills

Exceptional customer satisfaction

Energetic personality

Integrity

Computer skills

Job description

Location: Golden Circle Chevrolet, Covington

Golden Circle Auto Group has been a trusted name in the automotive industry since 1979. As a local, family-owned business, we take pride in serving our communities with integrity and exceptional customer service. With locations in Jackson, Bolivar, Lexington, Parsons, Iuka and Covington, we are committed to providing quality vehicles and top-notch service to our customers.

At Golden Circle Auto Group, we believe in investing in our people. As we continue to grow, we are looking for dedicated individuals to join our team. We offer comprehensive training, ongoing support, and opportunities for career advancement in a dynamic and rewarding environment. If you're looking for a workplace that values teamwork, professional growth, and customer satisfaction, we'd love to have you on board!

Job Summary:

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Service Advisor Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Vision & Dental insurance
• Competitive Pay - Commission and Bonuses

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and partsEstablish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Golden Circle is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.