Service Advisor

Golden Circle Lincoln, Inc.; Covington (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Employee discount

Health insurance

Paid time off

Vision & Dental insurance

Competitive Pay - Commission and Bonuses

Job summary

Golden Circle Lincoln, Inc. in Covington is seeking a Service Advisor to greet customers, assess their needs, and schedule maintenance appointments. The ideal candidate will have a track record of exceptional customer satisfaction and a desire for a long-term career. Responsibilities include preparing cost estimates, monitoring vehicle progress, and explaining completed work to customers. The position offers competitive pay, health benefits, and opportunities for growth within the company.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Review vehicle symptoms described by the customer.
• Recommend maintenance based on vehicle history.
• Prepare cost estimates for labor and parts.
• Monitor vehicle progress and update customers.
• Ensure final invoice matches work performed.
• Explain work done and charges to customers.

Skills

Exceptional customer satisfaction

Energetic personality

Computer skills

Job description

Location: Golden Circle Chevrolet, Covington

Golden Circle Auto Group has been a trusted name in the automotive industry since 1979. As a local, family-owned business, we take pride in serving our communities with integrity and exceptional customer service. With locations in Jackson, Bolivar, Lexington, Parsons, Iuka and Covington, we are committed to providing quality vehicles and top-notch service to our customers.

At Golden Circle Auto Group, we believe in investing in our people. As we continue to grow, we are looking for dedicated individuals to join our team. We offer comprehensive training, ongoing support, and opportunities for career advancement in a dynamic and rewarding environment. If you're looking for a workplace that values teamwork, professional growth, and customer satisfaction, we'd love to have you on board!

Job Summary:

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Service Advisor Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Vision & Dental insurance
• Competitive Pay - Commission and Bonuses

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and partsEstablish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Golden Circle is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.