Service Advisor

Tuscaloosa Chevrolet; Cottondale (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K Employer Match

Profit Sharing

Health Insurance - with family coverage

Dental and Vision coverage

On-site gym

Guaranteed $600 a week during training

Employee Discounts

Job summary

A local automotive service center in Cottondale is seeking a Service Advisor to join their team. The ideal candidate will have customer service experience and excellent communication skills. Responsibilities include greeting customers, managing service workflows, and consulting on vehicle repairs. This full-time position offers competitive pay and various benefits.

Qualifications

• Customer service experience preferred.
• Excellent communication and organizational skills required.
• Must be able to communicate effectively with customers and technicians.

Responsibilities

• Greet customers and address automotive problems.
• Convey customer needs to Service Technicians and keep them informed.
• Conduct inspections and check vehicle maintenance records.
• Consult with mechanics about necessary repairs.
• Provide in-depth information about parts options.
• Verify warranty and service contract coverage.
• Help customers decide between trading in a car and fixing it through our shop
• Manage and oversee the service center’s workflow and scheduling
• Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up

Skills

Prior customer service experience

Excellent communication skills

Organizational skills

Job description

Tuscaloosa Chevrolet is actively looking to add more Service Advisors to our team! If you want to work in a fast-paced shop with a large clientele base, this is perfect for you!

Benefits

• 401K Employer Match
• Profit Sharing
• Health Insurance - with family coverage available
• Dental, Vision coverage
• On-site gym for employee use
• Guaranteed $600 a week during training
• Employee Discounts

Job duties include (but are not limited to):

• Greet customers when they arrive at the service and parts center and address automotive problems to determine what repair, service, or maintenance issues are affecting their vehicle.
• Learn from the customer about what their vehicle is experiencing, convey those needs to the Service Technicians, keep customer informed about their service progress, and explain what was done and when the next need for service should be expected.
• Conduct inspections; take test drives; check vehicle maintenance records; examine service schedules
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Provide customers with in-depth information about available part options; advise customers about warranty protections and potential cost savings
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Help customers decide between trading in a car and fixing it through our shop
• Manage and oversee the service center’s workflow and scheduling
• Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up

Skills:

• Prior customer service experience is preferred
• Excellent communication and organizational skills
• Ability to communicate equally well with mechanics, customers and senior management

Tuscaloosa Chevrolet offers a competitive pay range and a dynamic work environment. This is a full-time, entry-level position in the motor vehicle manufacturing industry.

Tuscaloosa Chevrolet is an equal opportunity employer.