Service Advisor

Bidleman Ford; City of Auburn (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Paid time off

Performance-based commission and bonsu

Training and professional development

Opportunities for advancement within I

Job summary

Bidleman Ford in Auburn, NY is seeking an experienced Automotive Service Advisor / Service Writer to join a technology-forward, growth-minded dealership focused on customer care and a positive team culture.

As the primary contact for service customers you’ll document symptoms, schedule appointments, write repair orders, and explain estimates clearly while collaborating with technicians and parts staff to keep work moving.

Qualifications

• Previous automotive Service Advisor or Service Writer experience is required.
• Strong customer-service, communication and relationship-building skills.
• Proven ability to recommend and sell necessary maintenance and repair services.
• Comfortable using dealership software and learning new technology.
• Strong organization, time-management and follow-through skills.
• Ability to manage multiple customers and repair orders in a fast-paced environment.
• Willingness to follow established processes and accept coaching.
• Dependable, accountable and motivated to produce results.
• Positive, team-first approach to working with customers, technicians and coworkers.

Responsibilities

• Serve as the primary point of contact for customers throughout the service process.
• Listen carefully to customer concerns and document vehicle symptoms accurately.
• Schedule and manage service appointments using Xtime.
• Create and maintain accurate repair orders in Dealertrack.
• Review vehicle history and recommend appropriate maintenance and repairs.
• Explain service recommendations, estimates and completed work clearly and professionally.
• Maintain consistent communication with customers regarding vehicle status, timelines and changes.
• Work closely with technicians, parts personnel and management to keep work moving efficiently.
• Monitor open repair orders and take ownership of necessary follow-up.
• Support customer retention through timely, professional communication.
• Use current and emerging technology to improve efficiency and the customer experience.
• Follow dealership processes while identifying opportunities to make the experience better.
• Help maintain strong customer-satisfaction and CSI results.
• Contribute positively to a team in which employees support and respect one another.

Skills

Customer service

Communication

Relationship building

Sales of maintenance

Dealership software

Time management

Team player

Tools

Dealertrack

Xtime

Job description

Experienced Automotive Service Advisor / Service Writer

Bidleman Ford is looking for an experienced Automotive Service Advisor / Service Writer who wants more than just another job. We are building a growing, technology-forward dealership with a strong focus on customer care, consistent processes, employee development and a positive team culture.

We are looking for someone who is motivated to succeed, comfortable using technology, able to follow established processes and interested in growing with the company. This position offers the opportunity to advance within Bidleman Ford or pursue future opportunities across the Bidleman Auto Group.

At Bidleman Ford, we are intentionally building a culture where employees help one another, understand the value of every person and department, and work together to provide an exceptional experience for our customers. We believe accountability and teamwork belong together: everyone has individual responsibilities, but nobody succeeds alone.

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What You’ll Do

• Serve as the primary point of contact for customers throughout the service process
• Listen carefully to customer concerns and document vehicle symptoms accurately
• Schedule and manage service appointments using Xtime
• Create and maintain accurate repair orders in Dealertrack
• Review vehicle history and recommend appropriate maintenance and repairs
• Explain service recommendations, estimates and completed work clearly and professionally
• Maintain consistent communication with customers regarding vehicle status, timelines and changes
• Work closely with technicians, parts personnel and management to keep work moving efficiently
• Monitor open repair orders and take ownership of necessary follow-up
• Support customer retention through timely, professional communication
• Use current and emerging technology to improve efficiency and the customer experience
• Follow dealership processes while identifying opportunities to make the experience better
• Help maintain strong customer-satisfaction and CSI results
• Contribute positively to a team in which employees support and respect one another

What We’re Looking For

• Previous automotive Service Advisor or Service Writer experience is required
• Strong customer-service, communication and relationship-building skills
• Proven ability to recommend and sell necessary maintenance and repair services
• Comfortable using dealership software and learning new technology
• Strong organization, time-management and follow-through skills
• Ability to manage multiple customers and repair orders in a fast-paced environment
• Willingness to follow established processes and accept coaching
• Dependable, accountable and motivated to produce results
• Positive, team-first approach to working with customers, technicians and coworkers
• Valid driver’s license with an acceptable driving record

Preferred Experience

• Ford dealership or manufacturer experience
• Previous experience with Dealertrack or Xtime
• Familiarity with dealership CSI standards
• Experience managing warranty, maintenance and customer-pay repair orders

Benefits

• Health insurance
• Dental insurance
• 401(k) retirement plan
• Paid time off
• Performance-based commission and bonuses
• Training and professional development
• Opportunities for advancement within Bidleman Ford and the Bidleman Auto Group

Your Opportunity to Grow

This position is designed for someone who wants to build a career. Potential advancement opportunities may include Senior Service Advisor, Assistant Service Manager or Service Manager. Because Bidleman Ford is part of a growing dealership group, future opportunities may also become available at other Bidleman Auto Group locations.

Advancement is based on performance, leadership ability, process execution, customer satisfaction and the ability to help the entire team succeed.

Bidleman Auto Group — Big Enough to Deliver. Local Enough to Care.

Bidleman Ford is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local law.