Service Advisor

Davesautorepairutah; Centerville (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Davesautorepairutah is seeking a full-time Service Advisor based in Centerville, Utah. The ideal candidate will be a motivated and organized professional who excels in communication and customer service. This role serves as the primary point of contact between customers and technicians, ensuring an exceptional automotive service experience.

The candidate should have a strong automotive background, be comfortable with technology, and be capable of managing customer inquiries and workflow in a fast-paced team environment. This is a chance to be part of a growing brand committed to craftsmanship and customer trust.

Qualifications

• Strong communication and customer service skills are essential.
• Experience in automotive service is required.
• Intermediate knowledge of automotive and diesel systems is preferred.

Responsibilities

• Greet customers and provide a welcoming experience.
• Schedule appointments and manage workflow effectively.
• Communicate with technicians regarding vehicle diagnoses.

Skills

Communication skills

Customer service skills

Automotive service experience

Organizational skills

Tools

Tekmetric

Job description

Benefits

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

About Us

Dave's Auto Center is a fast-growing, family-owned automotive and engine shop based in Utah. With over 35 years in business, we specialize in full-service automotive repair, diesel and gas engine building, performance upgrades, and custom engine manufacturing. We pride ourselves on craftsmanship, transparency, and real-world expertise—backed by a strong social media presence reaching millions of customers nationwide. Our mission is simple: do the job right, treat customers fairly, and build long-term trust.

Position Overview

We're looking for a motivated, organized, and customer-focused Service Advisor to join our team full-time. This position serves as the primary point of contact between our customers and technicians, helping guide customers through the repair process while ensuring an exceptional customer experience. The ideal candidate is an experienced advisor, excellent communicator, thrives in a fast-paced environment, and has a passion for automotive service and helping people.

Key Responsibilities

• Greet customers and provide a professional, welcoming experience
• Answer incoming phone calls, emails, and customer inquiries
• Schedule appointments and manage workflow efficiently
• Write repair orders and accurately document customer concerns. Experience in Tekmetric is ideal, but not necessary
• Communicate with technicians to understand vehicle diagnoses and repair recommendations
• Present estimates and repair options to customers clearly and professionally
• Maintain regular communication with customers throughout the repair process
• Coordinate vehicle pick-up, delivery, and payment processing
• Part ordering knowledge and management
• Ensure repair orders are accurate, complete, and properly closed out
• Help maintain high customer satisfaction and positive online reviews
• Work closely with management and the service team to maximize efficiency and customer experience

What We’re Looking For

• Strong communication and customer service skills
• Automotive service experience
• At least intermediate automotive and diesel knowledge
• Ability to explain technical information in a way customers can understand
• Strong organizational skills and attention to detail
• Comfortable using computers, shop management software, and digital communication tools
• Ability to multitask and perform well in a fast-paced environment
• Positive attitude, strong work ethic, and team-oriented mindset
• Sales-oriented approach focused on educating and helping customers

Why Join Us

• Join a growing automotive company with a strong national brand presence
• Competitive pay with performance-based earning opportunities
• Work alongside experienced technicians and industry professionals
• Fast-paced, team-oriented environment with opportunities for advancement
• Be part of a company built on integrity, craftsmanship, and customer trust
• Opportunity to grow with one of the fastest-growing automotive and engine brands in the region