Service Advisor

Vanguard Auto Group; Carrollton, Northern (TX, KY); Hybrid; USD 38,000 - 64,000; Full time

Benefits offered by this job

Paid Health Insurance

Paid Life Insurance

Dental and Vision

401(k) matching

Paid holidays & Vacation

Employee discount

Referral program

Job summary

Vanguard Auto Group is seeking an engaged Service Advisor to greet customers, collect vehicle information, and accurately document symptoms. You will recommend maintenance based on vehicle age and history, and prepare cost estimates for labor and parts.

Daily follow-ups, progress monitoring, and clear explanations of completed work ensure customer satisfaction. The role emphasizes integrity, energetic collaboration, and a commitment to a long-term career within our family-owned group.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality and a desire for a long-term career.
• Personal and professional integrity; willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history of vehicle.
• Prepare a complete and accurate estimate of the cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Energetic personality

Long-term career

Integrity

Computer skills

Tools

Computer skills

New programs learning

Job description

Vanguard operates dealerships located in Arlington, Carrollton, Sherman.We represent the manufacturer brands Kia, GMC, Volkswagen.

Family-owned and operated, Vanguard promotes an excellent work-life balance culture, flexible schedules, and a shared vision to “WOW” Our Customers, Our Team Members, Our Community, and Our Peers! We invite you to learn more and discover "The Vanguard Family."

What you can expect:

We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through new dealerships. We provide a generous comprehensive compensation and benefits package to help ensure your success:

• Manufacturer Training
• Paid Health Insurance
• Paid Life Insurance
• 401(k) matching
• Dental and Vision available
• Paid holidays & Vacation
• Employee discount
• Referral program

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history of vehicle.
• Prepare a complete and accurate estimate of the cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Qualifications

• Proven record of achieving exceptional customer satisfaction
• Experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs.

Vanguard Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.