Service Advisor

Central Power Systems & Serivces; Wichita (KS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off plus holidays

Job summary

Central Power Systems & Serivces in Wichita, KS seeks a Service Advisor to act as the liaison between the Service Department and customers. You will own repair orders and support others until completion, with a team-based incentive plan based on department performance.

The role requires experience in a shop environment, strong communication skills, and a commitment to safety and customer satisfaction. Competitive pay and benefits are provided.

Qualifications

• High school diploma required; technical education in Automotive, Diesel, or related field a plus.
• 2+ years sales experience, specifically upselling service.
• 3+ years experience and industry knowledge preferred.
• Experience in a shop environment, heavy‑duty diesel shop experience preferred.
• Experience with EDS software preferred.
• Strong written and verbal communication skills.

Responsibilities

• Greet customers, establish rapport, and gather repair issue information.
• Communicate intake of repair orders to the Foreman.
• Create and present customers with estimates and repair plans.
• Maintain communication with Technician, Foreman, and Customer to ensure timely repair completion and customer satisfaction.
• Collaborate with Parts Dept. to ensure timely ordering and prevent delays.
• Identify, manage, and process warranty repairs, working with the Warranty team for compliant documentation.
• Update customers on status throughout the repair process.
• Meet or exceed service upselling goals.
• Handle customer pick‑up.
• Process customer invoicing and payments.
• Adhere to all safety policies and maintain a safe environment for customers and employees.
• Perform other duties as assigned.

Skills

Shop experience

Upselling

Sales experience

Communication skills

Education

High school diploma

Technical education in Automotive or Diesel

Tools

EDS software

Job description

Position Title: Service Advisor

Reporting to: Service Manager

Department: Service

Job Summary

The Service Advisor is expected to be a liaison between the Service Department and Customers. The Service Advisor will take ownership of all Repair Orders that they open as well as support all other Repair Orders until they are completed and closed. Compensation includes a competitive, team-based incentive plan based on department performance.

Responsibilities

• Greet customers, establish rapport, and gather repair issue information.
• Communicate intake of repair orders to the Foreman.
• Create and present customers with estimates and repair plans.
• Maintain communication with Technician, Foreman, and Customer to ensure timely repair completion and customer satisfaction.
• Collaborate with Parts Dept. to ensure timely ordering and prevent delays.
• Identify, manage, and process warranty repairs, working with the Warranty team for compliant documentation.
• Update customers on status throughout the repair process.
• Meet or exceed service upselling goals.
• Handle customer pick‑up.
• Process customer invoicing and payments.
• Adhere to all safety policies and maintain a safe environment for customers and employees.
• Perform other duties as assigned.

Qualifications

• High school diploma required; technical education in Automotive, Diesel, or related field a plus.
• Experience in a shop environment, heavy‑duty diesel shop experience preferred.
• Experience with EDS software preferred.
• 2+ years sales experience, specifically upselling service.
• 3+ years experience and industry knowledge preferred.
• Strong written and verbal communication skills.

Benefits

• Competitive salary.
• Tool programs available for entry‑level technicians.
• Health benefits including medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid time off plus 7 company paid holidays.
• Opportunities for internal growth in a productive work environment.

Work Conditions

This position regularly requires walking, standing, sitting, stooping, bending, kneeling, climbing stairs, pushing, pulling, twisting, lifting 50+ lbs., and working in various weather conditions and noise levels. The list above is not exhaustive; employees may be assigned other tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.

CPS& S is a smoke‑free and drug‑free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).