Service Advisor

I-State Truck Center; Inver Grove Heights (MN); On-site; USD 65,904,000 - 74,501,000; Full time

Benefits offered by this job

Tuition assistance

Health, dental and vision coverage

Paid Time Off

Holidays and PTO

401(K) with company matching

Long Term Disability

Job summary

I-State Truck Center in Inver Grove Heights, MN is seeking a Service Advisor to join our team. You will greet customers at the service counter and by phone, gather service needs, work with technicians to diagnose issues, and help ensure timely repairs while delivering exceptional customer service. This full-time role operates Monday–Friday, 2:00pm–10:00pm.

Pay range is $23.00–$26.00 per hour DOE. Interstate Companies offers a comprehensive benefits package and opportunities for growth within the

Qualifications

• High school diploma or equivalent required.
• 3 years of Truck or Automotive Service Writing experience required.
• Excellent communication and time management skills.
• Solid written and verbal communication and customer service skills.
• Organized and able to manage time wisely.
• Mechanical experience preferred.

Responsibilities

• Assist customers at the service counter and by phone, handling needs using Elite Support processes and standards.
• Assist service office staff with scheduling and workload management.
• Monitor technician time and repair progress for efficiency.
• Gather repair estimates with the parts department and obtain customer approval.
• Coordinate with outside vendors for sublet work as needed.
• Assist with warranty claims at branch level and work with warranty department to maximize recovery.

Skills

Customer Service

Phone Skills

Service Writing

Time Management

Mechanical Experience

Team Collaboration

Education

High school diploma or equivalent

Job description

Career Opportunities with I-State Truck Center

Careers At I-State Truck Center

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Job Title: Service Advisor
Location: Inver Grove Heights, Minnesota
Company: I-State Truck Centers
Shift: Monday – Friday, 2:00pm – 10:00pm.
We’re growing and looking for an energetic, customer-focused Service Advisor to join our Inver Grove Heights Minnesota team. If you love solving problems, building relationships, and keeping heavy-duty trucks rolling, this is your opportunity!

Pay Range: $23.00 - $26.00/ Hour DOE

Service Advisors play a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. We’re looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you.

Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,700 employees in its corporate office and five operating units – Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment.

At Interstate we take personal pride in our work and our customer relationships, that is why we carry out Pride in Service in every interaction, every single day!

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointments to completing invoices and collecting from customers.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.
• Basic computer skills and knowledge
• High school diploma or equivalent
• Excellent communication and time management skills
• Strong problem solver with the ability to think outside of the box.
• 3 Years of Truck or Automotive Service Writing Experience Required
• Solid written and verbal communication skills include excellent customer service and phone skills.
• Organized and able to manage time wisely.
• The desire to succeed in a day-to-day challenging position.
• Mechanical Experience

Employee Benefits

• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer.