Service Advisor

TRI - County Ford 1; Buckner (KY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

401(K)

Mon-Fri NO SATURDAYS

Job summary

TRI - County Ford 1 is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments while selling required repairs to protect their vehicle investment.

You will work at a Ford dealership, joining a brand that values service to customers and the community. The role emphasizes clear communication, problem solving, and a proactive approach to vehicle maintenance.

Qualifications

• Minimum 1 year in service department.
• Previous Ford dealership experience is a plus.
• Ability to lift 50 pounds and stand for extended periods.
• Very energetic personality.
• Personal and professional integrity.
• Willingness to learn new programs.
• Positive, friendly attitude.
• Knowledge of automobiles.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Automobile knowledge

Problem solving

Communication

Team player

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. Selling repairs for their investment into their vehicle.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• mon-fri NO SATURDAYS
• Health Insurance
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.