Service Advisor

Lithia Motors, Inc; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Howdy Honda in Austin, TX, part of Lithia Motors, Inc., is seeking a Service Advisor to initiate automotive services, communicate performance problems, verify warranties, and develop repair estimates. You will write repair orders, manage warranties, and keep customers informed about service progress and costs.

Join a team focused on customer satisfaction. Prior Service Advisor experience is preferred, and a basic mechanical understanding of vehicles is expected.

Qualifications

• Prior Service Advisor experience preferred.
• Experience as automotive technician a plus.
• Strong customer service mindset and communication skills.
• Valid drivers license and clean driving record.
• Basic mechanical understanding of vehicles.

Responsibilities

• Initiate automotive services and repairs by identifying performance problems and service requests.
• Serve as liaison between customer and technician to ensure needs are understood.
• Develop estimates by costing materials, supplies, and labor.
• Prepare repair orders and enter into service database system.
• Administer manufacturer warranty for qualifying repairs.
• Keep customers informed of service progress, times, and expenses.

Skills

Customer service

Team player

Mechanical understanding

Communication skills

Warranty knowledge

Education

High School diploma or equivalent

Job description

Dealership:L0353 Howdy HondaHowdy HondaHelping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!Responsibilities:As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Keeping customer informed of service specials, completion times and service expenses.Qualifications:Previous Service Advisor experience, preferred.Prior experience as an automotive technician a plus.A team player who is focused on providing exemplary customer service.Basic mechanical understanding of an automobile.Acceptable driving record and a valid driver's license in your state of residenceWe offer best in class industry benefits:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.