Powersports Service Advisor & Customer Experience Lead

Badlands Off Road Park; Attica (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

IRA with 3% match

Paid time off

Employee discounts

Career growth opportunities

Competitive pay

Job summary

Attica Motorsports in Attica, IN is seeking an experienced Service Advisor/Writer to bridge customers and technicians. You’ll greet customers, assess needs, and prepare accurate service estimates to keep machines performing at their best in a fast-paced environment.

This role emphasizes clear communication, professional service, and efficient coordination with the tech team. Requirements include 2+ years as a Service Advisor, knowledge of off-road machines, and comfort with POS systems.

Qualifications

• 2+ years of experience as a Service Advisor or in a similar role.
• Knowledge of off-road machines is a plus.
• Service writing and basic repair processes.
• Strong communication and customer service skills.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Answer phones and schedule customer needs.
• Greet customers and provide friendly, professional service.
• Document service concerns and machine issues clearly and accurately.
• Prepare repair estimates and explain them in a way customers understand.
• Coordinate with technicians to ensure timely service.
• Handle payments and process service transactions.
• Keep the service area clean, organized, and customer-ready.
• Communicate with customers throughout the repair process.

Skills

Customer service

Communication

Attention to detail

Multitasking

Powersports knowledge

Tools

POS systems

Job description

Attica Motorsports in Attica, IN is seeking an experienced Service Advisor/Writer to bridge customers and technicians. You’ll greet customers, assess needs, and prepare accurate service estimates to keep machines performing at their best in a fast-paced environment.

This role emphasizes clear communication, professional service, and efficient coordination with the tech team. Requirements include 2+ years as a Service Advisor, knowledge of off-road machines, and comfort with POS systems.