Service Advisor

Peach State Freightliner Trucks (PSTC); Alabama; On-site; USD 42,000 - 56,000; Full time

Job summary

Peach State Freightliner Trucks (PSTC) seeks a Service Advisor to manage customer repair needs and coordinate with technicians through to invoicing. The role involves creating work orders, estimating costs, obtaining approvals, and finalizing invoices, with additional duties as assigned.

Under the supervision of the Service Manager, you will communicate clearly with customers and prepare accurate estimates while ensuring timely service delivery and satisfaction.

Qualifications

• Communicate repair needs and cost estimates to customers.
• Explain needs and requirements in writing and verbally.
• Create and manage work orders.
• Prepare repair estimates based on technician diagnosis.

Responsibilities

• Communicate with the customer to understand their repair needs and advise on required repair and cost estimates.
• Create work orders and document customer requirements clearly.
• Create repair estimates from the technician’s diagnosis and secure customer approval.
• Complete invoice and collect payment, then close repair orders.
• Perform additional duties as assigned by the supervisor.

Skills

Customer communication

Estimate preparation

Work order management

Invoice processing

Education

High school diploma or GED

Job description

Ready to do work that makes a difference?

At our core, we believe work should be energizing, growth should be constant, success should be shared and that real opportunity should be available to those willing to go after it. Whether you're a problem-solver, innovator, or go-getter, this is your chance to join a team that values your ideas and invests in your future.

• Big opportunities
• Supportive team culture
• Ability to make a real impact

If you're ready to challenge yourself, grow fast, and love what you do - this might be exactly what you’ve been looking for.

Come be part of what we’re building.

Under the supervision of the Service Manager, the Service Advisor is responsible for receiving service work from the customer and communicating with the technician and customer through completion of the repair, including completion of the invoice. .

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Communicate with the customer to understand their repair needs and advises customer as to required repair and cost estimates.
• Communicates through written work order and verbal explanation the customers’ needs and requirement of the job.
• Creates work orders.
• Creates repair estimates based on the technician’s diagnosis.
• Communicates repair needs to customer and obtains approval for repairs.
• Completes invoice and obtains payment.
• Closes repair orders
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education General Experience

High school diploma or general education degree (GED) and

Minimum of one year related experience and/or training

An equivalent combination of education and experience is acceptable