Service Advisor

Colonial Chevrolet; Acton, Northern (MA, KY); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Colonial Chevrolet of Acton seeks an energetic Automotive Service Advisor to join our Acton, MA team. The role emphasizes exceptional customer service, accurate repair orders, and clear communication of repairs and costs.

A busy service drive with strong support from technicians and management awaits a true people person who thrives in a fast-paced environment. The position offers a generous annual pay range and performance-based earning opportunities.

Qualifications

• Previous automotive service advisor or dealership experience preferred.
• Strong customer-service, communication, and relationship-building skills.
• Energetic, outgoing, and professional personality.
• A team-oriented attitude and willingness to assist others.
• Ability to provide an excellent customer experience in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customers and repair orders simultaneously.
• Ability to explain automotive repairs and maintenance clearly.
• Sales ability with a customer-first, consultative approach.
• Comfortable using computers, dealership management systems, email, and text messaging.
• Ability to handle customer concerns calmly and professionally.
• Dependable attendance and punctuality.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customers and accurately document their vehicle concerns.
• Prepare complete and accurate repair orders.
• Review vehicle service history and recommend necessary maintenance.
• Explain recommended repairs and maintenance in clear, understandable terms.
• Provide customers with accurate cost estimates and expected completion times.
• Obtain customer authorization before beginning additional repairs.
• Maintain regular communication with customers throughout the repair process.
• Provide timely updates regarding repair status, costs, and completion times.
• Work closely with technicians, dispatchers, parts employees, and service management.
• Review technician inspection results and communicate recommendations to customers.
• Monitor repairs to help ensure work is completed accurately and on time.
• Coordinate warranty, recall, maintenance, and customer-pay repairs.
• Arrange transportation, shuttle service, rental vehicles, or loaner vehicles when applicable.
• Contact customers regarding declined services and future maintenance needs.
• Review completed repair orders for accuracy before customer delivery.
• Explain completed repairs, warranty coverage, and final charges.
• Process payments and properly close repair orders.
• Follow up with customers to ensure satisfaction with their service experience.
• Help maintain strong customer satisfaction and manufacturer survey scores.
• Address customer questions or concerns professionally and work toward a timely resolution.
• Maintain an organized, clean, and welcoming service-drive environment.
• Follow all dealership, manufacturer, warranty, and safety procedures.
• Protect customer information and dealership records.
• Assist other service advisors and departments when needed.
• Perform additional duties assigned by the Service Manager or General Manager.

Skills

Customer service

Communication

Relationship building

Team oriented

Organizational skills

Multitasking

Explain repairs clearly

Sales ability

Computer skills

Dealership experience

Education

High school diploma or equivalent

Tools

Dealership management system

Job description

Automotive Service Advisor
Colonial Chevrolet of Acton – Acton, Massachusetts

Annual Pay Range: $90,000–$125,000

Colonial Chevrolet of Acton is looking for an energetic, outgoing, and customer-focused Automotive Service Advisor to join our team.

We are looking for a true people person who enjoys building relationships, works well as part of a team, and is committed to giving every customer an exceptional service experience. The ideal candidate will be professional, organized, dependable, and capable of handling a busy service drive while maintaining a positive attitude.

Duties and Responsibilities:

• Greet customers promptly and professionally upon arrival
• Listen carefully to customers and accurately document their vehicle concerns
• Prepare complete and accurate repair orders
• Review vehicle service history and recommend necessary maintenance
• Explain recommended repairs and maintenance in clear, understandable terms
• Provide customers with accurate cost estimates and expected completion times
• Obtain customer authorization before beginning additional repairs
• Maintain regular communication with customers throughout the repair process
• Provide timely updates regarding repair status, costs, and completion times
• Work closely with technicians, dispatchers, parts employees, and service management
• Review technician inspection results and communicate recommendations to customers
• Monitor repairs to help ensure work is completed accurately and on time
• Coordinate warranty, recall, maintenance, and customer-pay repairs
• Arrange transportation, shuttle service, rental vehicles, or loaner vehicles when applicable
• Contact customers regarding declined services and future maintenance needs
• Review completed repair orders for accuracy before customer delivery
• Explain completed repairs, warranty coverage, and final charges
• Process payments and properly close repair orders
• Follow up with customers to ensure satisfaction with their service experience
• Help maintain strong customer satisfaction and manufacturer survey scores
• Address customer questions or concerns professionally and work toward a timely resolution
• Maintain an organized, clean, and welcoming service-drive environment
• Follow all dealership, manufacturer, warranty, and safety procedures
• Protect customer information and dealership records
• Assist other service advisors and departments when needed
• Perform additional duties assigned by the Service Manager or General Manager

Required Qualifications:

• Previous automotive service advisor or dealership experience preferred
• Strong customer-service, communication, and relationship-building skills
• Energetic, outgoing, and professional personality
• A team-oriented attitude and willingness to assist others
• Ability to provide an excellent customer experience in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to manage multiple customers and repair orders simultaneously
• Ability to explain automotive repairs and maintenance clearly
• Sales ability with a customer-first, consultative approach
• Comfortable using computers, dealership management systems, email, and text messaging
• Ability to handle customer concerns calmly and professionally
• Dependable attendance and punctuality
• Valid driver’s license with an acceptable driving record
• High school diploma or equivalent
• Ability to pass any required pre-employment screening

What We Offer:

• Annual earning potential of $90,000–$125,000
• Compensation based on experience, performance, and results
• Busy service department with a strong customer base
• Supportive and team-oriented work environment
• Opportunity for professional growth and advancement
• Employee benefits available to eligible full-time employees

Colonial Chevrolet of Acton
171 Great Road
Acton, MA 01720