Service Advisor - Chevrolet Arlington, MA

Mcgovernchevroletofgreenfield; Arlington (MA); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Job summary

McGovern Chevrolet of Arlington in Massachusetts is seeking an experienced Service Advisor to join our team. This full-time, in-person role focuses on documenting customer concerns, obtaining parts and labor quotes, and coordinating repairs.

You will verify warranty coverage, prepare repair orders, and handle customer inquiries with professionalism while supporting our growing McGovern Automotive Group.

Qualifications

• Excellent verbal and written communication skills.
• Organized, detail oriented, and able to multi-task under pressure.
• Team oriented with goal-driven mindset.
• Familiarity with customer service best practices and regulations.

Responsibilities

• Document customer vehicle concerns and reasons for service/repair.
• Obtain accurate parts and labor prices using pricing tools.
• Verify warranty and service contract coverage and explain terms to customers.
• Prepare repair orders with symptoms, problems, and required services; obtain authorizations and enter RO into the service database.
• Manage customer complaints professionally.

Skills

Communication

Organized

Detail oriented

Team oriented

Deadline driven

Job description

Pay:From $90,000.00 per year

Job description:

McGovern Chevrolet of Arlington, part of the McGovern Automotive Group - part of a growing automotive dealership group - is hiring an Experienced Service Advisor to join our exceptional team in Arlington, Massachusetts!

Service Advisor Responsibilities:

• Document customer’s vehicle concerns and reasons for bringing their vehicle in for service/repair
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts and labor pricing tools
• Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database
• Manage customer complaints or issues with professionalism

Service Advisor Qualifications:

• Maintains core knowledge of products and product updates
• Possesses excellent verbal and written communication skills
• Meets deadlines, prioritizes assignments, and multi-tasks under pressure
• Is self-motivated, organized, detail oriented, and success driven
• Is team-oriented with a desire to achieve both individual and collective goals
• Understands and complies with federal, state and local regulations
• Holds valid driver’s license
• Able to pass background and drug screenings

McGovern Automotive Group is an Equal Opportunity Employer and is a drug-free workplace.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person