Service Administrator: Lead Care Programs & Team Operations

Aware Inc.; Butte (MT); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

FSA

HSA

401k

Employee Assistance Program

Tuition Advancement

Professional Development

Job summary

AWARE, Inc. is seeking a Service Administrator in Montana to provide overall administrative supervision and leadership for programs and staff. The role ensures caseloads and billing benchmarks are met, with attention to staffing, referrals, and program compliance.

The position involves training on billing, maintaining licensure standards, and reporting outcomes. It also requires community liaison work, HR duties, and coordination of resources across programs.

Qualifications

• MS/MA in Business or Human Services or BA/BS in related field required.
• Three years of documented direct employment experience with staff supervision.
• Strong administrative understanding of social service/treatment programs.

Responsibilities

• Provides administrative supervision and service leadership to programs and staff.
• Ensure staff caseloads and billing benchmarks are met regularly.
• Oversee case assignments to maximize staff capacity and efficiency.
• Navigate referrals and monitor supportive fiscal documentation (EHR entries).
• Train staff on billing processes, including EHR entries.
• Ensure compliance with licensing and Medicaid standards; uphold Quality Standards.
• Develop and review policies governing treatment programs.
• Compile and report outcomes to demonstrate program effectiveness.
• Act as community liaison with schools, agencies, and parents.
• Conduct file reviews and direct corrections when needed.
• Network with community agencies to provide services.
• Handle HR activities: appraisals, discipline, hiring, training of new staff.
• Interview, hire, fire, and train new employees.
• Oversee purchases, IT needs, petty cash, and office operations.
• Provide day-to-day supervision to Administrative staff; respond to crises.
• Review forms and procedures (prior authorization, consent to stay).
• Ensure clinical supervision aligns with policy; oversee staff training needs.
• Manage caseloads and travel within service area as needed.
• Meet fiscal and caseload targets monthly via productive time use.
• Record notes, billing units, referrals, and data in EHR system.

Skills

Staff supervision

Budgeting & billing

Interpersonal communication

Policy development

Education

MS/MA in Business or Human Services

BA/BS in Business or Human Services

Job description

AWARE, Inc. is seeking a Service Administrator in Montana to provide overall administrative supervision and leadership for programs and staff. The role ensures caseloads and billing benchmarks are met, with attention to staffing, referrals, and program compliance.

The position involves training on billing, maintaining licensure standards, and reporting outcomes. It also requires community liaison work, HR duties, and coordination of resources across programs.