Community Services Administrator & Program Operations Lead

Aware Inc.; Butte (MT); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Health Insurance

FSA

HSA

401k

Employee Assistance Program

Tuition Advancement

Professional Development

Job summary

AWARE is seeking a Service Administrator to provide administrative supervision across programs and staff, ensuring caseload and billing benchmarks are met. You will train staff on billing in the EHR system, ensure licensing compliance, and report outcomes to demonstrate program effectiveness.

You will collaborate with community partners, participate in hiring, training, and expense oversight, and travel within the caseload area as needed to deliver services.

Qualifications

• MS/MA Degree in a Business or Human Services related field; or (2) BA/BS degree in a Business or Human Services related field
• Requires three (3) years of well documented and evident direct employment related experience that includes staff supervision
• Requires a thorough administrative understanding of social service/treatment related, and mental health programs
• Requires skills in oral, written and interpersonal and necessitates the ability to set goals and to meet them within established standards, to think critically, to recognize challenges and problem solve, to interpret and adapt guidelines to specific situations, and to work independently as well as part of a team.

Responsibilities

• Provides overall administrative supervision and service leadership to all assigned programs, projects, and/or staff
• Assure each assigned staff caseload and billing benchmarks are met on a consistent and regular basis
• Diligent oversight in assigning cases, clients, and families to assure staff are working at full capacity
• Trains staff on the billing process, including entries in AWARE’s Electronic Health System
• Assures each assigned program complies with licensing and Medicaid standards, and AWARE, Inc. Quality Standards
• Compiles and reports outcome data to demonstrate program effectiveness
• Networks with other community agencies to provide services
• Interviews, hiring, firing, and the orientation and training of new employees
• Oversees, reviews, and approves purchase orders, IT needs, petty cash, and other such office-related administrative needs
• Provides day-today supervision to Administrative Assistants/Coordinators as assigned
• Responds to programmatic crisis needs as called upon
• Oversees the training needs of program staff
• Manages a caseload as needed and travels within the geographical area of the assigned caseload to provide needed services

Skills

Staff supervision

Billing & EHR knowledge

Oral & written communication

Critical thinking

Teamwork

Education

MS/MA in Business or Human Services

BA/BS in Business or Human Services

Tools

AWARE EHR System

Job description

AWARE is seeking a Service Administrator to provide administrative supervision across programs and staff, ensuring caseload and billing benchmarks are met. You will train staff on billing in the EHR system, ensure licensing compliance, and report outcomes to demonstrate program effectiveness.

You will collaborate with community partners, participate in hiring, training, and expense oversight, and travel within the caseload area as needed to deliver services.