Operations Manager - Service & Parts - Oak Creek, WI

Transport Refrigeration Inc.; Oak Creek (WI); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance (M​

Employer HSA Contributions

Employer-Paid Life & Long-Term Disabil

401(k) with Company Match

PTO Accrual Starting Day One

Job summary

Transport Refrigeration, Inc. in Oak Creek, WI is seeking an experienced Operations Manager to lead the daily Service and Parts operations, drive growth and customer satisfaction at our Oak Creek location.

You will mentor associates, oversee schedules, safety, and OSHA compliance, and partner with the sales team to support business growth. This is a full-time day-shift role with comprehensive benefits and opportunities to contribute to a fast-growing Thermo King dealership serving Wisconsin.

Qualifications

• 3+ years of management or supervisory experience in a dealership, diesel, trailer, or service repair shop.
• Background in trucking, trailers, heavy equipment, or agriculture industries.
• Strong leadership and communication skills.
• Experience with Microsoft Office 365.
• Safety-focused mindset.
• Excellent organization and time management abilities.

Responsibilities

• Lead, mentor, and develop associates.
• Manage daily Service and Parts operations.
• Monitor productivity and KPIs.
• Interview, hire, onboard, and train new associates.
• Conduct performance reviews and coaching.
• Ensure workplace safety and OSHA compliance.
• Build and maintain strong customer relationships.
• Lead weekly staff and shop meetings.
• Manage schedules, timecards, and on-call rotations.
• Oversee building, grounds, and equipment maintenance.
• Support continuous improvement initiatives.
• Assist with customer payments and administrative processes.
• Partner with the sales team to support business growth.

Skills

Leadership

Communication

Time management

KPI monitoring

Training

Safety compliance

Customer relationships

Scheduling

Team management

Coaching

Education

OSHA certifications

Tools

Microsoft Office 365

Job description

Job Details

Job Location: OAK CREEK OFFICE - OAK CREEK, WI 53154

Salary Range: $90,000.00 - $110,000.00 Salary/year

Job Shift: DayTransport Refrigeration, Inc. - Thermo King Dealership

6925 S Sixth St., Suite 400, Oak Creek, WI 53154

Full-Time | Day Shift I Monday - Friday, 7:00 AM - 5:00 PM

Join Transport Refrigeration, Inc.

Transport Refrigeration, Inc. is a locally owned and rapidly growing Thermo King dealership that has proudly served the trucking and transportation industry since 1964. We specialize in transport temperature control equipment and provide industry-leading service and support throughout Wisconsin.

We are currently looking for an experienced Operations Manager to lead our Oak Creek, WI location. If you thrive in a fast-paced environment, enjoy leading teams, and have experience in service or parts operations within the truck, trailer, heavy equipment, or agricultural industries — we want to hear from you.

Why Join Us?

Excellent Benefits

• Medical, Dental & Vision Insurance (Multiple plan options)
• Employer HSA Contributions
• Employer-Paid Life & Long-Term Disability Insurance
• 401(k) with Company Match
• PTO Accrual Starting Day One

Work Schedule

• Monday – Friday | 7:00 AM – 5:00 PM
• (Flexibility required based on business needs)

What You’ll Do

As the Operations Manager, you will oversee the daily operations of our Service and Parts departments while helping drive growth, productivity, and customer satisfaction.

Key Responsibilities

• Lead, mentor, and develop associates
• Manage daily Service and Parts operations
• Monitor productivity and key performance indicators (KPIs)
• Interview, hire, onboard, and train new associates
• Conduct performance reviews and coaching
• Ensure workplace safety and OSHA compliance
• Build and maintain strong customer relationships
• Lead weekly staff and shop meetings
• Manage schedules, timecards, and on-call rotations
• Oversee building, grounds, and equipment maintenance
• Support continuous improvement initiatives
• Assist with customer payments and administrative processes
• Partner with the sales team to support business growth

What We’re Looking For

Preferred Experience

• Management or supervisory experience of a dealership, diesel, trailer or service repair shop (3+ years preferred)
• Background in trucking, trailers, heavy equipment, or agriculture industries
• Strong leadership and communication skills
• Experience with Microsoft Office 365
• Safety-focused mindset
• Excellent organization and time management abilities

Additional Qualifications

• Valid driver’s license
• Ability to learn company software systems quickly
• Excellent communication and leadership skills
• Willingness to travel occasionally for training and meetings
• Ability to work additional hours when needed

OSHA 10, OSHA 30, or OSHA 511 certifications are a plus.

About Transport Refrigeration, Inc.

As an authorized dealer for:

• Thermo King
• Espar Heating Systems
• Red Dot Corporation

…we provide high-quality products and service solutions to the trucking, transit, and off-highway industries.

We take pride in creating a workplace where employees can grow, succeed, and build long-term careers.

Learn more about us here:

https://youtu.be/VYb6Xzu2dI0

Transport Refrigeration, Inc. is an Equal Opportunity Employer

No recruiting agencies, please.