Service Manager – East Bernard

Shoppa's Farm Supply, Inc.; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Shoppa's Farm Supply, Inc. is seeking a Service Department Manager to oversee service operations and staff, maximize profitability, and ensure exceptional customer satisfaction. The role involves managing processes, budgeting, and coordinating promotional events, with a focus on efficient scheduling and service quality.

The candidate should have 3+ years in service operations, strong communication, and familiarity with John Deere products. Flexibility for extended hours is required.

Qualifications

• 3+ years of experience in Service Department operations.
• Ability to use MS Office and internet.
• Strong written and verbal communication skills.
• Familiarity with John Deere products.
• Understanding of basic financial principles for service operations.
• Ability to read and interpret internal reports.
• Willingness to work extended hours and weekends.
• Excellent customer service skills.

Responsibilities

• Develops and enforces Service Department processes to ensure customer satisfaction.
• Aligns department goals with financial and operational objectives.
• Executes service marketing plans and tracks monthly progress.
• Coordinates customer clinics, field days, and related events.
• Submits warranty and improvement program claims promptly.
• Schedules and assigns jobs based on staff skills and workload.
• Ensures accuracy of work orders prior to billing.
• Maintains tools, equipment and vehicles in good condition.
• Oversees staff development and training for service personnel.

Skills

Service operations

Communication

Customer service

Office software

Team leadership

Education

High School Diploma or equivalent

Tools

John Deere equipment

Microsoft Office

Job description

Department: Service
Reports to: Store Manager and Aftermarket Manager
Supervises: Service Clerks/Writers, Service Technicians, and Service Staff

Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Follows Service Department goals and budget, in alignment with the organization's financial and operational objectives
• Executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Assists with coordinating customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to all employees in the Service Department according to their skills and knowledge
• Ensures work orders are complete and accurate prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages employee development and training activities for employees reporting to this position

Experience, Education, Skills and Knowledge:

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience