Service Administrator

Link-Belt Cranes; Frederick (MD); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) with company match

Paid vacation and holidays

Job summary

Link-Belt Mid-Atlantic in Frederick, MD is seeking a Service Administrator to support the service department and help ensure efficient administrative workflows. You will open service work orders, track labor hours and sublet charges, and review for accuracy with the Manager.

Responsibilities include processing invoices and credit memos, handling service-related calls and scheduling, monitoring labor charges, tracking campaigns, maintaining records, coordinating rentals, and running WIP reports

Qualifications

• Proficient in Microsoft Word, Excel and Outlook.
• Detail oriented with ability to multitask with frequent interruptions.
• Communicate professionally and effectively within organization and with customers.

Responsibilities

• Assist Manager in all service-related paper flow and procedures.
• Open service work orders, track the progress of each by posting the related labor hours and sublet charges, review with Manager for accuracy and close them upon completion.
• Prepare and process all service invoices and credit memos in a timely manner and in accordance with policies established by the accounting department.
• Assist Manager on service-related phone calls and scheduling as needed.
• Monitor labor and other charges stored in work-in-process for accuracy, and to ensure the timely closure of completed repairs.
• Monitor and track all campaigns.
• Maintain mechanic information, driving records and monitor electronic logs.
• Track rental returns and coordinate with Manager to ensure timely repairs.
• Run the WIP report once a week to review with Manager.

Skills

Microsoft Word

Microsoft Excel

Outlook

Education

HS Diploma or GED

Job description

Link-Belt Mid-Atlantic is a construction equipment company offering sales, rentals, parts, and service. Our legacy is built on quality products and customer satisfaction. Currently we have a Service Administrator role open at our Frederick, MD branch.

Job Description Summary

Provide administrative support to service department

Essential Job Functions Include:

• Assist Manager in all service-related paper flow and procedures.
• Open service work orders, track the progress of each by posting the related labor hours and sublet charges, review with Manager for accuracy and close them upon completion.
• Prepare and process all service invoices and credit memos in a timely manner and in accordance with policies established by the accounting department.
• Assist Manager on service-related phone calls and scheduling as needed.
• Monitor labor and other charges stored in work-in-process for accuracy, and to ensure the timely closure of completed repairs.
• Monitor and track all campaigns.
• Maintain mechanic information, driving records and monitor electronic logs.
• Track rental returns and coordinate with Manager to ensure timely repairs.
• Run the WIP report once a week to review with Manager.

Education

HS Diploma or GED

Experience

1 or more years of experience in service and equipment industry, preferably with heavy equipment

Skills

• Proficient in Microsoft Word, Excel and Outlook
• Detail oriented with ability to multitask with frequent interruptions
• Communicate professionally and effectively within organization and with customers

Compensation and Benefits

• This position offers a pay range of $28 - $34 hourly depending upon experience
• Complete benefits package to include medical, dental, vision, and life insurance, both short-term and long-term disability, 401(k) with company match, paid vacation and holidays.