Service Specialist

Link-Belt Cranes; Ashland (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Link-Belt Cranes seeks a skilled Service Specialist in Ashland, VA. The role focuses on maintenance, inspection, diagnosis, and repair of construction equipment, primarily in the field. You will manage parts, coordinate with customers, and maintain service records.

Qualified candidates have a high school diploma or GED, a CDL, and at least five years of related experience, with ability to read technical manuals/drawings and perform hands-on repairs.

Qualifications

• Must read and interpret technical manuals and drawings.
• Five (5) years of related field service/repair experience on construction equipment.
• CDL required.

Responsibilities

• Diagnose and perform field service repairs on construction equipment as directed.
• Order and obtain required parts and supplies prior to arriving at jobsite.
• Keep customers informed of repairs and any issues beyond the original service call.
• Maintain tools and ensure proper documentation of time spent and parts used.
• Ensure service truck is maintained and records are up to date.

Skills

Read/interpret manuals

Field service repair

Education

High School or GED

CDL

Job description

Link-Belt Cranes, with headquarters in Lexington, Kentucky, U.S.A. is a leader in the design and manufacture of telescopic boom and lattice boom cranes for the construction industry worldwide.

Position:Service Specialist

Location: Ashland, VA

Job Id:2979-NE022

# of Openings:1

Link-Belt Mid-Atlantic is a construction equipment company, offering sales, rentals, parts, and service. Our legacy is built on quality products and customer satisfaction.

Currently we have a Service Specialist role open at our Ashland branch. The Service Specialist is responsible for the maintenance, inspection, diagnosis, and repair of construction equipment machinery and components, primarily in a field setting.

Essential functions of the position include:

• Efficiently and effectively diagnose and perform field service repairs as directed and ensure the proper completion of each to the customer's satisfaction.
• Ensure that all required parts, materials, and supplies necessary to complete the repair are ordered and obtained prior to arriving at the jobsite.
• Identify and arrange for the procurement of additional items as needed after initial inspection and diagnosis of the service repair.
• Adhere to all safety and environmental regulations and guidelines necessary during repair and ensure work area is properly cleaned upon completion.
• Ensure that the customer is kept informed of completed repairs and communicate to them any problems or issues found that extend beyond the scope of the original service call.
• Maintain an adequate level of tools necessary to perform the service requirements.
• Document and maintain proper records of time spent on each repair, parts and materials used, and detailed descriptions of work performed.
• Ensure that all parts and materials not used are returned upon completion of the service work per the established guidelines.
• Provide labor hours daily to the Service Manager or Branch Administrator to ensure timely posting of hours to the appropriate work orders.
• Prepare and submit expense reports (accompanied with the appropriate receipts) and service truck mileage on a timely basis.
• Ensure that the service truck is properly maintained in good working condition and appearance.
• Maintain personal appearance in a neat and professional manner (within the context of the working environment) and ensure professional communications with customers and coworkers.
• Notify Service Manager of any tooling, shop, yard, or vehicle requirements or deficiencies.
• Continue with service training education to enhance knowledge and service capabilities, and remain current on new technologies.

General qualifications for this role:

• High School or GED
• Minimum of five (5) years of related experience in diagnostic and repair work on construction equipment machinery
• Must be able to read and interpret technical manuals and drawings
• Must have Commercial Driver’s License (CDL)