Service Administration Pro — Keep Work Orders Flowing

RWC Group - San Fernando; San Fernando (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

RWC Group in California is seeking a Service Administrator to support our Service team, coordinating work orders, technician time, and billing. You'll work closely with Service Managers, Advisors, Technicians, and customers to keep operations moving.

Ideal candidates have a high school diploma or GED, strong organizational and communication skills, attention to detail, and the ability to handle multiple priorities. Proficiency in Microsoft Office and a customer-first mindset are important.

Qualifications

• High school diploma or GED required.
• Strong organizational and communication skills.
• Attention to detail and pride in accuracy.
• Enjoy helping customers and coworkers.
• Ability to manage multiple priorities until completion.
• Comfortable using Microsoft Office and learning new systems.
• Professional communication in person, phone, and electronic.
• Work well independently and in a team.
• Interest in learning commercial truck and service terminology.

Responsibilities

• Open, update, and prepare service work orders for closing.
• Monitor open work orders and keep the process moving.
• Review technician time entries and assist with timecard adjustments.
• Support accurate billing for customer-pay and warranty work.
• Ensure required information and comments are complete and accurate.
• Monitor cash work orders and communicate payment concerns before release.
• Assist customers by phone and in person and connect them with the Service team.
• Maintain accurate Service Department files and records.
• Communicate with Technicians, Service Advisors, managers, and other departments to resolve discrepancies.
• Provide administrative support to help the Service team operate efficiently.

Skills

Organizational skills

Excellent communication

Attention to detail

Customer service

Multitasking

Microsoft Office

Teamwork

Independent work

Learning service terminology

Education

High school diploma or GED

Tools

Microsoft Office

Job description

RWC Group in California is seeking a Service Administrator to support our Service team, coordinating work orders, technician time, and billing. You'll work closely with Service Managers, Advisors, Technicians, and customers to keep operations moving.

Ideal candidates have a high school diploma or GED, strong organizational and communication skills, attention to detail, and the ability to handle multiple priorities. Proficiency in Microsoft Office and a customer-first mindset are important.