Service Administration & Billing Specialist

Witmer Public Safety Group; Abbottstown (PA); On-site; USD 32,000 - 46,000; Full time

Job summary

Witmer Public Safety Group in Abbottstown, PA is seeking an organized administrative support specialist for the Service Team. The role handles records for SCBA, Gas Meters and related products, processes billing, creates sales orders, and provides customer service for service activities and paperwork.

Onsite hours are 8 am to 5 pm, Monday through Friday. The ideal candidate has an associate degree or two years of related experience and proficient use of Word, Excel, Outlook and NetSuite, with

Qualifications

• Associates degree or two years related experience required.
• Strong knowledge of Word, Excel, Outlook and ERP systems.
• Ability to work independently and meet deadlines.

Responsibilities

• Answer phones and provide information/assistance.
• Process paperwork for service manager and department.
• Create sales orders and purchase orders for the service department.
• Submit billing within 24 hours of paperwork.
• Monitor service part inventory in ERP system.
• Update SCBA and Gas Meter service lists and schedules.
• Maintain open orders and coordinate with technicians weekly.
• Provide certifications/flow charts to customers on request.
• Assist with NetSuite & FSM data entry.
• Stay updated on MSA requirements affecting service.
• Assemble and mail service literature to potential customers.
• Comply with Witmer Public Safety Group policies.
• Perform other duties as assigned by management.

Skills

Office administration

Microsoft Word

Microsoft Excel

Microsoft Outlook

NetSuite ERP

Scheduling software

Customer portals

Prioritization

Independent worker

Communication skills

Education

Associate degree

Two years experience

Tools

NetSuite ERP

Service scheduling software

Customer portals

Job description

Witmer Public Safety Group in Abbottstown, PA is seeking an organized administrative support specialist for the Service Team. The role handles records for SCBA, Gas Meters and related products, processes billing, creates sales orders, and provides customer service for service activities and paperwork.

Onsite hours are 8 am to 5 pm, Monday through Friday. The ideal candidate has an associate degree or two years of related experience and proficient use of Word, Excel, Outlook and NetSuite, with