Service Admin & Orders Specialist

Thompson Tractor Company, Inc.; Birmingham (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Thompson Tractor Company, Inc. in Birmingham, AL is seeking a Shop Clerk to support the branch Service Department with a range of administrative duties. You will handle incoming calls, open and close work orders, adjust technician time, and produce reports for Service Management.

Ideal candidates will have a high school diploma, clerical experience, and proficiency with Excel and basic typing. Strong communication, organization, and familiarity with Microsoft SharePoint and Microsoft Dynamics AX

Qualifications

• High school diploma or the equivalent.
• Prior clerical or administrative experience is desired.
• Experience with Excel and basic typing skills are required.

Responsibilities

• Handle incoming phone calls to the branch.
• Take and deliver messages to branch personnel.
• Effectively communicate with Service Department personnel to address customer needs.
• Open and properly segment work orders applying correct codes and tax information.
• Handle closing of work orders in a timely fashion.
• Adjust Service Technician time when necessary.
• Obtain purchase orders from customers as required.
• Generate purchase orders for the service department.
• Produce reports for Service Management as required.
• Other duties assigned by Service Management.

Skills

Telephone communication

Verbal communication

Written communication

Organizational skills

Typing

Education

High school diploma or equivalent

Tools

Microsoft SharePoint

Microsoft Dynamics AX 2012

Job description

Thompson Tractor Company, Inc. in Birmingham, AL is seeking a Shop Clerk to support the branch Service Department with a range of administrative duties. You will handle incoming calls, open and close work orders, adjust technician time, and produce reports for Service Management.

Ideal candidates will have a high school diploma, clerical experience, and proficiency with Excel and basic typing. Strong communication, organization, and familiarity with Microsoft SharePoint and Microsoft Dynamics AX