Shop Clerk - EPG Preventative Maintenance

Thompson Tractor Company, Inc.; Birmingham (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Thompson Tractor Company, Inc. in Birmingham, AL is seeking a Shop Clerk to support the branch Service Department with a range of administrative duties. You will handle incoming calls, open and close work orders, adjust technician time, and produce reports for Service Management.

Ideal candidates will have a high school diploma, clerical experience, and proficiency with Excel and basic typing. Strong communication, organization, and familiarity with Microsoft SharePoint and Microsoft Dynamics AX

Qualifications

• High school diploma or the equivalent.
• Prior clerical or administrative experience is desired.
• Experience with Excel and basic typing skills are required.

Responsibilities

• Handle incoming phone calls to the branch.
• Take and deliver messages to branch personnel.
• Effectively communicate with Service Department personnel to address customer needs.
• Open and properly segment work orders applying correct codes and tax information.
• Handle closing of work orders in a timely fashion.
• Adjust Service Technician time when necessary.
• Obtain purchase orders from customers as required.
• Generate purchase orders for the service department.
• Produce reports for Service Management as required.
• Other duties assigned by Service Management.

Skills

Telephone communication

Verbal communication

Written communication

Organizational skills

Typing

Education

High school diploma or equivalent

Tools

Microsoft SharePoint

Microsoft Dynamics AX 2012

Job description

Position Summary

The Shop Clerk will report directly to the branch Service Manager and will be responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, and other duties not specified.

Essential Responsibilities & Expectations

• Handle incoming phone calls to the branch
• Take and deliver messages to branch personnel
• Effectively communicate with Service Department Personnel to address customer needs
• Open and properly segment work orders applying correct codes and tax information
• Handle closing of Work Orders in a timely fashion
• Adjust Service Technician time when necessary
• Obtain purchase orders from customers as required
• Generate purchase orders for the service department
• Produce reports for Service Management as required
• Other duties assigned by Service Management

Qualifications

Education

• High school diploma or the equivalent

Experience

• Prior clerical or administrative experience is desired.
• Experience and demonstrated skill using personal computers including Microsoft Excel and basic typing skills are required for this position.

Skills and Competencies

• Telephone and verbal communication skills
• Written communication skills
• Organizational skills
• Microsoft SharePoint
• Microsoft Dynamics AX 2012

Job Training

• Microsoft Word - Basic
• Microsoft Excel - Basic and Intermediate
• Business communication skills training
• OSHA & MSHA required training
• Compliance training

Safety Summary

Working Conditions

• Work is normally performed in a Service Department shop office environment.
• Some work must be performed in the shop environment with limited exposure to physical risk.
• No or very limited physical effort is required for this position

Physical Requirements

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting up to 25 lbs.

Job Hazards

• Tripping, slipping, falling
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress
• Potential harm from operating office equipment
• Injury from lifting

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.