Service & Administrative Coordinator

Western States Equipment; Liberty Lake (WA); On-site; USD 36,000 - 60,000; Full time

Job summary

Western States Equipment is seeking a customer-focused office associate to support service coordination and client communications. The role involves greeting clients, handling inbound calls, and processing service requests from inquiry through invoicing with attention to accuracy and timeliness.

Ideal candidates have a high school diploma and at least two years of comparable office experience, with strong English communication and the ability to learn new systems.

Qualifications

• Proficient with Microsoft Office and related systems.
• Excellent verbal and written communication skills.
• Ability to manage complex details accurately and on schedule.

Responsibilities

• Serve as liaison between managers, technicians, and clients to ensure clear communication of repairs and timelines.
• Greet clients in-store and respond to inbound calls promptly.
• Process service calls from inquiry to invoice and coordinate with SITECH Sales Admin for order timelines.
• Review service calls for completeness before invoicing and assist with vendor invoicing and payments.

Skills

Microsoft Office

Customer service

Communication

Detail orientation

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Western States Equipment is seeking a customer-focused office associate to support service coordination and client communications. The role involves greeting clients, handling inbound calls, and processing service requests from inquiry through invoicing with attention to accuracy and timeliness.

Ideal candidates have a high school diploma and at least two years of comparable office experience, with strong English communication and the ability to learn new systems.