Service Admin & Billing Clerk

P; Ada (OK); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company-paid life insurance

401k - company match

Paid time off & holidays

Overtime pay

Job summary

P&K in Ada, OK is seeking a Service Clerk to maintain accurate and on-time reports and records for the service department. You will post charges to work orders, ensure proper closing and invoicing, and support daily operations with filing, customer updates, and administrative tasks.

Responsibilities include reviewing time entries, posting labor and parts, generating reports, handling warranty information, and assisting the service team with a variety of clerical duties to promote a positive

Qualifications

• High school diploma or GED equivalent.
• Ability to use Microsoft Office (Word, Excel, etc.) and internet functions.
• Good human relations and effective oral and written communication skills.
• Basic understanding of financial principles relative to Service Department operations.

Responsibilities

• Review the previous workday’s technician time every morning and make edits as needed.
• Post outside labor, outside materials, and mileage charges to work orders.
• Open work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced.
• Prior to invoicing work orders, review the work order for correct customer or stock number, equipment model, serial number, meter reading, job code type, labor and quotes, parts, miscellaneous codes, outside labor and material charges, and mileage charges.
• Invoice retail and internal work orders in a timely manner.
• Print a Work In Progress (WIP) Report and review it every Monday for any work orders older than two weeks.
• Review warranty work orders and job codes for required and correct warranty information.
• Submit warranty job codes to John Deere, other short lines, or Central Billing (if applicable), within 2 business days of the warranty job code being completed by technician.
• Review the warranty report for any John Deere outstanding claims older than one week. Review any other line outstanding warranty claims older than three weeks.
• Handle service department filing and records. Filing of invoices should be completed on a weekly basis.
• Update customer profiles using equipment, hours or other information from the customer work orders.
• Review all monthly work orders (Tools, Shop Supplies, Service Accessories, and Training) prior to the last business day of the month for correct labor, parts and documentation.
• Assist the corporate staff by providing requested information in a timely manner.
• Complete administrative duties as needed or assigned, including answering phones, copying, scanning, filing, cleaning, and other tasks.
• Other duties as assigned by supervisor.

Skills

Communication skills

Microsoft Office

Customer service

Education

High school diploma or GED

Job description

P&K in Ada, OK is seeking a Service Clerk to maintain accurate and on-time reports and records for the service department. You will post charges to work orders, ensure proper closing and invoicing, and support daily operations with filing, customer updates, and administrative tasks.

Responsibilities include reviewing time entries, posting labor and parts, generating reports, handling warranty information, and assisting the service team with a variety of clerical duties to promote a positive