Service Admin

Performance Heating and Air Conditioning; Kent (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

Performance Heating And Air Conditioning, Inc. is seeking a Service Administrator to support the service department in daily operations.

The role includes handling purchase orders, inventory, invoicing, billing, and dispatch calls while delivering excellent customer service to both internal and external customers. The administrator will also renew and cancel contracts, generate preventative maintenance work orders, back up dispatch duties, and coordinate with the projects department on large

Responsibilities

• Assist service department with purchase orders, inventory, invoicing, billing, and dispatch calls.
• Provide complete customer service to internal and external customers.
• Assist with generating monthly preventative maintenance work orders.
• Renew and cancel contracts following established processes to ensure accurate cancellations.
• Back up all service dispatch duties.
• Receive purchase orders and verify accuracy.
• Coordinate with the projects department on large repair quotes and change-out requests.

Job description

PurposeThe Service Administrator is responsible for assisting the service department with purchase orders, inventory, invoicing, billing, and dispatch calls.Essential Job Functions· Offer complete customer service to both internal and external customers· Assist with generating monthly preventative maintenance work orders· Renew and cancel contracts, following processes in place to ensure that all aspects of cancellation are captured· Back up to all service dispatch duties· Issue any purchase orders needed and complete associated data entry· Receive purchase orders and check for accuracy· Manage recommendations and generate quotes to send to customers· Coordinate with the projects department on large repair quotes and change out requests· Other duties as assigned.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties for the position. Employee certifies that they are able to perform the essential functions of this position with or without reasonable accommodation.