Service Manager

Tri Gas & Oil Co Inc; Georgetown (DE); On-site; USD 55,000 - 85,000; Full time

Job summary

Tri Gas & Oil Co Inc is seeking a Service Manager to oversee all service work, supervise technicians, and coordinate with dispatchers and management. You will provide top-tier customer service, train staff, and uphold safety and regulatory standards.

The role emphasizes effective scheduling, inventory oversight, and budget monitoring while collaborating with other departments to meet company goals.

Qualifications

• Must have excellent customer service abilities and interpersonal skills.
• Ability to manage in a fluid, fast-paced environment.
• Strong organizational skills and basic computer knowledge.
• High School diploma required; College degree a plus.

Responsibilities

• Oversee service work and supervise technicians.
• Provide customer service and escalation support to staff.
• Assist with dispatch, payroll, and time-off approvals.
• Conduct on-the-job training and share best practices.
• Monitor inventory and procure parts as needed.
• Ensure safety and vehicle maintenance standards.
• Follow budgets and collaborate with other departments.

Skills

Customer service

Interpersonal skills

Organizational skills

Leadership

Decision making

Computer literacy

Education

High School Diploma or GED

College degree a plus

Job description

The Service Manager oversees all new and existing service work within the department, working in collaboration with the District Manager and Dispatchers. Supervision of personnel including training, discipline and effective scheduling. The Service Manager will provide customer service and support to clients as needed with the ability to actively listen when interacting with others and determine their needs in an effective and timely manner.DUTIES & RESPONSIBILITIES:Provide high quality effective customer service, function as escalation support to Customer Service Representatives and Service Coordinators.Complete site survey as needed for new and existing customers, offering professional feedback and solutions to customers that maintain industry regulations and safety standards.Overseeing job proposals for prospective clients, collaborating with sub-contractors as needed, disseminating information to internal and external teams regarding timelines and budget.Supervise a team of Service Technicians, assisting with dispatch, approving payroll and time off requests.Provide initial on-the-job training to Technicians, teaching best practices and providing remedial or as needed training to existing staff.Oversight of parts and inventory, identifying areas to create efficiencies and troubleshooting issues.Orders and maintains adequate supplies and parts for service department inventory.Maintains a safe working environment for Service Technicians and customers, ensures company vehicles are kept in good working order.Monitoring monthly budget goals, adjusting expenditures as needed.Following government rules and regulations related to our businessEffectively follow jobs through to their completionWorking with other departments to solve any customer concernWork directly with management and other departments to achieve company goalsSKILLS & EXPERIENCE:High School Diploma or GED1 – 2 years of Service experienceSeasonal After Hours will vary on business needStrong organizational skillsWORKING CONDITIONS/PHYSICAL DEMANDS:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and mobile devices. The noise level in the office can be loud. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role. The employee will sit and or stand a majority of their shift, view computer screens, paperwork and filing is required. This would require the ability to lift files, open cabinets bending or standing, stoop, and pull, or kneel as necessary. The employee must occasionally pull, lift and/or move objects up to 25 pounds.QUALIFICATIONS:Must have excellent customer service abilities and interpersonal skills. The ability to manage in a fluid, fast pace environment is a must along with being highly motivated and well-organized. A working knowledge of computers is required. The ability to be a business leader and make decisions is essential to the position, as is the ability to maintain a professional attitude with both employees and customers.High School diploma required; College degree a plus