Service Account Manager (Paper & Pulp)

Jobot; Vancouver (WA); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Company-paid health plan

Generous PTO

Dental and Vision

FSA/HSA

Autonomy

Small team

Job summary

Jobot, a global industrial technology and engineering organization, is seeking a Service Account Manager fully remote for the Pacific Northwest. You will develop long-term customer relationships, identify service opportunities, and act as a trusted advisor to manufacturing facilities.

Work closely with plant leadership, maintenance, operations, and engineering teams to improve reliability, uptime, and plant performance.

Qualifications

• Bachelor's degree in Engineering or related field or equivalent industry experience.
• Experience in industrial sales, account management, field service, maintenance, operations, reliability, or engineering.
• Experience in process industries (paper, chemicals, etc.) preferred.
• Strong customer relationships and communication skills.
• Ability to interact with maintenance, operations, engineering and leadership teams.
• Strong organizational and time management skills.
• Experience using CRM platforms and Microsoft Office applications.

Responsibilities

• Develop and maintain relationships with existing customers across assigned accounts.
• Serve as the primary contact for service opportunities and ongoing support needs.
• Conduct regular customer visits to understand challenges and opportunities for improvement.
• Partner with customers to develop solutions that improve reliability and plant performance.
• Coordinate with internal resources to ensure customer satisfaction and delivery.

Skills

Customer relations

Communication

Time management

Problem solving

Technical aptitude

Education

Bachelor's degree in Engineering or related field

Tools

CRM systems

Microsoft Office

Job description

Fully remote for an industrial sales engineer based in the Pacific Northwest :: Paper & Pulp industry experience highly preferred!

Salary: $115,000 - $130,000 per year

A bit about us

A global industrial technology and engineering organization is seeking a Service Account Manager to support customers within the process manufacturing sector. This role focuses on developing long-term customer relationships, identifying service and maintenance opportunities, and serving as a trusted advisor to manufacturing facilities seeking to improve reliability, efficiency, and operational performance. The successful candidate will work closely with plant leadership, maintenance teams, operations personnel, and engineering groups to identify challenges and deliver value-added service solutions. This position combines technical understanding with consultative account management and business development responsibilities.

Why join us?

• Competitive Base Salary
• Company paid health plan for employees
• Very generous PTO
• Dental and Vision, FSA, HSA
• Small team, autonomy
• Many more great perks!

Qualifications

• Bachelor's degree in Engineering (Mechanical, Chemical, Industrial, or related discipline preferred), or equivalent industry experience.
• Experience in industrial sales, account management, field service, maintenance, operations, reliability, or engineering.
• Prior experience supporting manufacturing, process industries, energy, chemicals, paper, wood products, or other heavy industrial environments is highly preferred.
• Strong customer relationship and communication skills.
• Ability to interact effectively with maintenance, operations, engineering, and executive leadership teams.
• Strong organizational and time management skills.
• Experience utilizing CRM platforms and Microsoft Office applications.

Key Responsibilities

• Develop and maintain strong relationships with existing customers across assigned accounts.
• Serve as the primary point of contact for service-related opportunities, customer concerns, and ongoing support needs.
• Conduct regular customer visits to understand operational challenges and identify opportunities for improvement.
• Partner with customers to develop solutions that improve reliability, uptime, safety, and overall plant performance.
• Ensure customer satisfaction through proactive communication and coordination of internal resources.

Service Sales & Business Development

• Identify opportunities for maintenance services, upgrades, rebuilds, inspections, optimization projects, spare parts, and technical support.
• Generate and manage service opportunities throughout the sales cycle, from initial discovery through proposal development and order execution.
• Collaborate with technical specialists and engineering teams to develop customer-focused solutions.
• Maintain visibility into customer capital projects, maintenance initiatives, outages, and operational priorities.
• Track opportunities, forecasts, and customer interactions within CRM systems.

Strategic Account Planning

• Develop account strategies to strengthen customer relationships and increase service revenue within existing accounts.
• Gather market intelligence related to customer priorities, industry trends, and competitive activity.
• Support forecasting, budgeting, and territory planning activities.
• Represent the company at customer events, technical conferences, and industry meetings.

What We're Looking For

The ideal candidate is someone who understands industrial manufacturing environments and enjoys building trusted relationships with customers. Whether your background comes from maintenance, operations, engineering, field service, or technical sales, success in this role comes from understanding customer challenges and helping them improve plant performance through service-based solutions. Experience supporting process manufacturing facilities, maintenance organizations, reliability programs, shutdowns/outages, or aftermarket service initiatives is highly desirable.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy