Service Account Coordinator

SmartRecruiters, Inc.; Birmingham (AL); On-site; USD 50,000 - 55,000; Full time

Job summary

GG Media is seeking a Service Account Coordinator to act as the main contact between clients and internal teams. The role requires organized, detail-oriented individuals who can manage multiple priorities and deliver exceptional service.

You will handle account coordination, service requests, documentation, scheduling, follow-ups, and day-to-day client communication while helping ensure that projects and service needs are handled efficiently.

Qualifications

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Professional and customer-focused attitude.
• Ability to manage multiple accounts, priorities, and deadlines.
• Strong attention to detail and accuracy.
• Comfortable working independently and as part of a team.
• Strong problem-solving and critical-thinking skills.
• Ability to maintain organized records and documentation.
• Confidence communicating with clients and internal team members.

Responsibilities

• Coordinate day-to-day activities for assigned client accounts.
• Serve as a professional point of contact for client questions and service requests.
• Assist with scheduling, service coordination, and account follow-ups.
• Maintain accurate client records, account information, and documentation.
• Track open requests and ensure timely communication throughout the service process.
• Work closely with internal departments to resolve client needs efficiently.
• Help identify account priorities and communicate important updates to the appropriate teams.
• Support the preparation of reports, account summaries, and service documentation.
• Monitor deadlines, appointments, and outstanding account tasks.
• Maintain a high standard of professionalism and customer service.
• Assist with resolving account concerns and escalating issues when necessary.
• Contribute to improving internal processes and the overall client experience.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Detail oriented

Customer focus

Problem solving

Critical thinking

Teamwork

Tools

MS Office

Job description

GG Media is a growing company focused on delivering professional, reliable, and high-quality customer experiences. We believe strong communication, attentive service, and a solutions-focused mindset are essential to building lasting relationships with the people we serve.

We are looking for motivated individuals who enjoy communicating with others, solving problems, and contributing to a professional, team-oriented environment.

Job Description

The Service Account Coordinator will serve as an important point of contact between clients and internal teams. This role is ideal for someone who is organized, detail-oriented, comfortable managing multiple priorities, and committed to providing excellent service.

You will assist with account coordination, service requests, documentation, scheduling, follow-ups, and day-to-day client communication while helping ensure that projects and service needs are handled efficiently.

Responsibilities

Coordinate day-to-day activities for assigned client accounts.

Serve as a professional point of contact for client questions and service requests.

Assist with scheduling, service coordination, and account follow-ups.

Maintain accurate client records, account information, and documentation.

Track open requests and ensure timely communication throughout the service process.

Work closely with internal departments to resolve client needs efficiently.

Help identify account priorities and communicate important updates to the appropriate teams.

Support the preparation of reports, account summaries, and service documentation.

Monitor deadlines, appointments, and outstanding account tasks.

Maintain a high standard of professionalism and customer service.

Assist with resolving account concerns and escalating issues when necessary.

Contribute to improving internal processes and the overall client experience.

Qualifications

Strong organizational and time-management skills.

Excellent written and verbal communication skills.

Professional and customer-focused attitude.

Ability to manage multiple accounts, priorities, and deadlines.

Strong attention to detail and accuracy.

Comfortable working independently and as part of a team.

Strong problem-solving and critical-thinking skills.

Ability to maintain organized records and documentation.

Confidence communicating with clients and internal team members.

Adaptability in a fast-paced and growing work environment.

Basic proficiency with common office and business software.

Additional Information

Competitive salary of $50,000 - $55,000 per year.

Professional growth and advancement opportunities.

Opportunities to strengthen account management and client service skills.

Supportive and collaborative work environment.

Exposure to multiple areas of business operations and client coordination.

Opportunity to take on additional responsibilities as the company grows.

Stable position within a developing organization.