Service Account Coordinator

BeloForm Craft; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

BeloForm Craft, based in Boston, is looking for a highly organized Service Account Coordinator to support and manage client accounts while providing exceptional service. The role is essential in ensuring effective communication between clients and internal teams.

The ideal candidate will have strong multitasking abilities and exceptional written and verbal communication skills. This is a key position in maintaining client satisfaction and ensuring project success.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Attention to detail and problem-solving mindset.

Responsibilities

• Coordinate and manage day-to-day client account activities.
• Serve as the primary point of contact for client inquiries.
• Maintain accurate records of client interactions.

Skills

Organizational abilities

Written communication

Verbal communication

Problem-solving

Customer-focused approach

Proficiency with office tools

Job description

Job Description

We are seeking a highly organized and client‑focused Service Account Coordinator to support and manage client accounts while ensuring a seamless service experience. This role serves as a key liaison between clients and internal teams, ensuring that projects and service requests are executed efficiently and to the highest standards.

Responsibilities

• Coordinate and manage day-to-day client account activities
• Serve as the primary point of contact for client inquiries and service requests
• Maintain accurate records of client interactions, updates, and deliverables
• Collaborate with internal teams to ensure timely execution of services
• Monitor account performance and identify opportunities for improvement
• Assist in preparing reports, documentation, and service updates
• Ensure a high level of client satisfaction through proactive communication

Qualifications

• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Attention to detail and problem‑solving mindset
• Ability to manage priorities in a fast‑paced environment
• Professional demeanor with a customer‑focused approach
• Proficiency with basic office and communication tools

Additional Information

• Account coordination and client relationship management
• Time management and task prioritization
• Communication and interpersonal skills
• Analytical thinking and adaptability
• Team collaboration and coordination