Service Academy Trainee

MetLife; Tampa (FL); On-site; USD 51,000 - 69,000; Full time

Job summary

MetLife seeks a Service Academy Trainee to join the Group Benefits team. This full-time training program transitions recent graduates into Client Service Consultants who deliver customer-centric solutions for MetLife group insurance customers.

The four-month program combines classroom and on-the-job learning, guided by a mentor, to build understanding of MetLife’s products and systems while supporting customer needs and audits. AI tools will assist with drafting and organization.

Qualifications

• Entry-level role open to recent graduates
• 0–3 years of customer-service or account management experience
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, OneNote)
• Strong relationship-building, interpersonal, customer service, verbal and written communication
• Bachelor’s degree preferred; working knowledge of AI capabilities is a plus

Responsibilities

• Complete the 4-month Service Academy Program with classroom and on-the-job learning
• Work with a mentor to understand MetLife’s Group Benefits products, services, and systems
• Support an assigned block of customers and help solve problems to meet needs
• Participate in client audits and strategic planning, generating reports and tracking progress
• Use approved AI tools to draft, summarize, and organize information to improve day-to-day efficiency

Skills

Customer service

Relationship-building

Verbal communication

Written communication

Time management

Problem solving

Attention to detail

Analytical thinking

Education

Bachelor’s degree preferred

Tools

Microsoft Office

AI tools

Job description

Service Academy Trainee | MetLife

The Tone:

This is a full-time training program at MetLife. MetLife is the nation’s largest non-medical carrier of group insurance, impacting over 55,000 customers and covering more than 50 million employees and family members. As part of the Group Benefits team, this role is crucial for delivering tailored life, disability, dental, vision, and voluntary benefits solutions. The Service Academy Program is designed to transition recent college graduates into full-time Client Service Consultants who provide customer-centric solutions and manage customer relationships.

The TL;DR

• Role: Service Academy Trainee
• Type: Full-time
• Pay: $60000 yearly
• Team: Group Benefits team within the Service Academy Program
• Mission: Transition college undergraduates into a full-time Client Service Consultant providing customer-centric solutions to MetLife group insurance customers.
• Tech Stack: Microsoft Office Products (Excel, PowerPoint, Word, OneNote), approved AI tools

What You’ll Actually Do

• Program Completion: Successfully complete the 4-month Service Academy Program, which includes structured classroom and on-the-job learning.
• Industry Understanding: Work with a seasoned service professional mentor to develop an understanding of MetLife’s Group Benefits products, services, and system platforms.
• Customer Support: Reinforce the service team by learning MetLife’s systems and processes to support an assigned block of customers, assisting with problem solving and delivering on customer needs.
• Strategic Participation: Participate in client audits and the strategic planning process, generating reports to track activities, identify trends, and report progress.
• Efficiency Improvement: Utilize approved AI tools to support routine tasks such as drafting, summarizing, and organizing information to improve day-to-day efficiency.

The Must-Haves

• Background: Entry-Level, open to recent college graduates with limited work experience, with a focus on understanding the employee benefits industry.
• Experience: 0-3 years of customer-service or account management experience, along with proficiency in Microsoft Office Products (Excel, PowerPoint, Word, OneNote).
• Skills: Strong relationship-building, interpersonal, customer service, verbal, written communication, and presentation skills; sound business judgment; and strong project management abilities including problem solving, time management, attention to detail, analytical thinking, and decisiveness.
• Bonus: A Bachelor’s degree is preferred, as is a working knowledge of AI capabilities with the ability to evaluate and validate outputs with guidance.