Client Service Consultant II

MetLif; Tampa (FL); On-site; USD 76,000 - 86,000; Full time

Benefits offered by this job

Health plan

401(k) with company match

Life insurance

Paid time off

Parental leave

Job summary

MetLife is seeking a Client Service Consultant to manage client requests, lead projects, and deliver consultative solutions across life, disability, dental and vision benefits.

You will act as a liaison between clients and internal teams, drive issue resolution, and present to clients and stakeholders to build trusted relationships, while ensuring accurate data inputs and process improvements.

Qualifications

• 5+ years relevant business experience.
• Strong organizational, communication, and interpersonal skills with the ability to work independently, manage multiple priorities, and meet deadlines.
• Proficient in Microsoft Office; self-motivated with a proactive learning mindset.
• High School Diploma or GED equivalent.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organizing information, and improving day-to-day efficiency.

Responsibilities

• Serve as the primary point of accountability for client requests, acting as a liaison between clients and internal MetLife teams to provide consultative solutions, identify plan design alternatives, and drive issue resolution and troubleshooting.
• Deliver exceptional customer service through proactive communication, responsiveness to client needs, and a strong commitment to ongoing client satisfaction and delivery.
• Lead and participate in client- and internal-facing presentations, meetings, and strategic planning processes, including client account audits and strategy discussions.
• Establish specific processes and reports, review contract documents, complete broker agreements, create process manuals, and ensure accurate data input in MetLife systems.
• Lead projects and cross-functional initiatives, collaborating with internal partners to support successful outcomes and performing additional duties as assigned.

Skills

Client relationship management

Project management

Communication

Independent working

AI tool usage

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office

AI drafting tools

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Client Service Consultant is responsible for overall accountability and account management for client request, leading projects, providing alternative solutions, identifying possible plan design alternatives, acting as a liason between the client and internal MetLife teams. Leads and participates in client account audits and strategic planning. Leads in customer and internal facing presentations and meetings to build lasting trusting relationships for overall account management.

Key Responsibilities

• Serve as the primary point of accountability for client requests, acting as a liaison between clients and internal MetLife teams to provide consultative solutions, identify plan design alternatives, and drive issue resolution and troubleshooting.
• Deliver exceptional customer service through proactive communication, responsiveness to client needs, and a strong commitment to ongoing client satisfaction and delivery.
• Lead and participate in client- and internal-facing presentations, meetings, and strategic planning processes, including client account audits and strategy discussions.
• Establish specific processes and reports, review contract documents, complete broker agreements, create process manuals, and ensure accurate data input in MetLife systems.
• Lead projects and cross-functional initiatives, collaborating with internal partners to support successful outcomes and performing additional duties as assigned.

Required Qualifications

• 5+ years relevant business experience.
• Strong organizational, communication, and interpersonal skills with the ability to work independently, manage multiple priorities, and meet deadlines.
• Proficient in Microsoft Office; self-motivated with a proactive learning mindset.
• High School Diploma or GED equivalent.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency.

Preferred Qualifications

• Bachelor's degree preferred; self-motivated approach to learning, professional development, and expanding business knowledge.
• Ability to build strong customer and broker relationships through proactive communication, consultative support, and consistent follow-through, with comfort presenting in both virtual and in-person settings.
• Experience working with cross-functional partners to research issues, resolve escalations, document outcomes, and identify process improvement opportunities.

The expected salary rangefor this position is $76,000 to $86,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here .

About MetLife

Recognizedon Fortune magazine's list of the "World's Most Admired Companies",Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companiesto Work For®, MetLife, through its subsidiaries and affiliates, is one of theworld’s leading financial services companies; providing insurance, annuities,employee benefits and asset management to individual and institutionalcustomers. With operations in more than 40 markets, we hold leading positionsin the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purposeis simple - to help our colleagues, customers, communities, and the world atlarge create a more confident future. United by purpose and guided by our corevalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andThink Ahead - we’re inspired to transform the next century in financialservices. At MetLife, it’s #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.