Client Services Consultant II

MetLife; Bridgewater (MA); On-site; USD 63,500 - 97,400; Full time

Benefits offered by this job

Comprehensive health plan

401(k) with employer matching

Tuition assistance

Job summary

A leading financial services company is seeking a Client Services Consultant II in Bridgewater, Massachusetts. In this role, you will deliver exceptional customer service to National Account customers, serve as a liaison, and manage account and project responsibilities. Required qualifications include a High School Diploma and 5+ years of client experience. The expected salary range is $63,500 - $97,400, along with a comprehensive benefits package including health plans and retirement options.

Qualifications

• 5+ years of client experience required.
• Strong customer satisfaction focus and growth mindset preferred.

Responsibilities

• Lead National Account customers with excellence.
• Oversee the customer experience as the single contact point.
• Manage day-to-day responsibilities and develop strong customer relationships.

Skills

Customer service

Account management

Relationship building

Problem resolution

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Join to apply for the Client Services Consultant II role at MetLife

Job Summary

You will become a member of the MidAtlantic Customer Unit in National Accounts, delivering world class customer service to our premiere National Account customers. This role will deliver exceptional customer service, serve as a liaison between the clients and MetLife internal departments, resolve client inquiries, and develop proficiency in account and project management, problem resolution, implementation, and customer service.

Key Responsibilities

• Lead your National Account block of customers with excellence.
• Create dynamic relationships and moving presentations.
• Oversee the customer experience as the single point of contact for MetLife.
• Manage all day-to-day responsibilities.
• Develop strong customer relationships, and even stronger internal relationships.
• Coordinate yearly stewardships, customer visits, and project manage complex solutions.

Required Qualifications

• High School Diploma
• Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, OneNote)
• 5+ Years of client experience

Preferred Qualifications

• Bachelor’s degree
• 3+ Years of group benefits experience
• Strong Customer Satisfaction Focus
• Growth Mindset

Salary Range

The expected salary range for this position is $63,500 - $97,400.

Benefits

Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical, prescription drug, vision, and dental insurance, and no‑cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products, employee assistance program, digital mental health programs, parental leave, volunteer time off, tuition assistance, and more.

About MetLife

Recognized on Fortune magazine’s list of the “World’s Most Admired Companies,” Fortune World’s 25 Best Workplaces™, and the Fortune 100 Best Companies to Work For®, MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers across more than 40 markets globally.

Equal Opportunity Employer

MetLife is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug‑free workplace.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Other

Industry

Insurance