Server - The Clydesdale

ENT1009ECIL; St. Louis (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

ENT1009ECIL is seeking a friendly and energetic Server to greet guests, take orders, and provide attentive service in a fast-paced bar/restaurant environment.

You will upsell cocktails and menu items, maintain professionalism, and work closely with bartenders and kitchen staff to ensure guest satisfaction. Fluent English required; nights and weekend shifts may be required.

Qualifications

• Minimum 1 year of serving in a fast-paced venue.
• Knowledge of liquor brands, beer, wine, and garnishments.
• Must meet state legal age requirements.
• Must speak fluent English; other languages preferred.
• Reading/writing abilities used for orders and paperwork.
• Basic math for cash handling.
• May work nights, weekends, holidays.

Responsibilities

• Greet guests and take beverage and food orders promptly.
• Serve cocktails and menu items; upsell when appropriate.
• Maintain professionalism and energetic, friendly demeanor.
• Communicate effectively with staff and use POS system.
• Verify guest ages and monitor alcohol service.
• Complete side work and account for sales and payments.
• Coordinate with kitchen and bar staff to ensure smooth service.
• Promote teamwork and guest satisfaction.

Skills

Customer service

Multi-tasking

English fluency

Cash handling

Tools

POS system

Job description

Server Responsibilities include, but are not limited to:

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times.
• Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
• Communicate with guests clearly, patiently and with good humor.
• Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
• Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.

Server Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferably nightclub environment.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must meet state legal age requirements.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

The Server position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.
• Handling food, objects, products and utensils effectively and safely.
• Bending, stooping, kneeling, lifting.