Server, Tea Around Town

TopView Group

Austin (TX)

On-site

USD 24,796 - 26,174

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Flexible schedule

Job summary

A dynamic hospitality and tourism company is looking for a dual role of Server & Brand Ambassador in Austin, TX. The role requires excellent communication skills and the ability to engage guests while providing information about services. Candidates must have a passion for exceptional guest service and be available to work weekends. Flexibility and positive attitude are essential. Join a team dedicated to creating memorable experiences in a vibrant city!

Qualifications

Professional food service and customer service backgrounds are strongly preferred.
Prior experience in hospitality and marketing is advantageous.
Ability to work Saturdays and Sundays full time.

Responsibilities

Engage with guests during dining experience as a Server.
Welcome guests and provide pertinent information as a Brand Ambassador.
Coordinate with team members to ensure smooth operations.

Skills

Excellent communication skills

Customer service orientation

Strong interpersonal skills

Knowledge of Austin attractions

Job description

TopView Sightseeing creates one‑of‑a‑kind experiences by land and sea for tourists and locals around the world. We currently operate in NYC, Philadelphia, Washington, DC, Atlanta, and London; and in addition to Dallas are looking to expand to Boston, Miami, Los Angeles, Las Vegas, Paris, Rome, Barcelona, Dubai, Istanbul and many others in the next few years.

We have experienced rapid expansion over the past decade and to further the growth, we are looking for highly ambitious professionals to join our company and the Tea Around Town brand!

We are currently hiring team members in the dual role of Server & Brand Ambassador at Tea Around Town Dallas! Prospective team members should be willing to perform both roles. Professional food service, customer service and hospitality backgrounds are STRONGLY preferred.

Saturday and Sunday weekend availability is a MUST. Anyone unable to commit FULLY to a Saturday AND Sunday work schedule need not apply.

Server Description

As a Server at Tea Around Town Dallas, you'll be responsible for all aspects of Tea service aboard our unmistakable Tea Around Town bus. Your role will be to organize and keep track of necessary materials onboard, maintain clear communication with our kitchen and bus operations teams, greet, engage with, and serve our guests, and clean and reset the bus for multiple trips a day to ensure efficient and organized turnover.

Team Members must be comfortable assisting operations in all aspects including, but not limited to: table preparation, front facing guest services.

This is a Tip Eligible role.

Server Responsibilities

Greet and seat guests in a friendly and welcoming manner
Offer the entirety of our tea menu throughout the course of the tour
Provide menu recommendations and answer any questions about the menu accurately and efficiently
Ensure guest satisfaction by engaging with our visitors throughout their dining experience
Clear tables and reset them completely and efficiently to prepare for next guests and multiple trips/day
Collaborate and communicate with other team members to ensure exemplary guest service

Experience

Previous experience in the hospitality or food service industry is strongly preferred
Knowledge of culinary terminology and food preparation techniques is beneficial
Exemplary time management skills to prioritize and manage tasks effectively
Excellent customer service skills to provide a positive dining experience for guestsAbility to work in a fast‑paced and changing environment while maintaining attention to detail
Experience with bussing tables and maintaining cleanliness in the dining area

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

If you are a friendly, customer‑oriented individual with a passion for providing exceptional guest service, we would love to hear from you. Apply now to join our team of dedicated Austin servers!

Brand Ambassador Description

As a Brand Ambassador for TopView Sightseeing, you'll be the face and voice of our brand, the first line of in‑person public relations, and responsible for promoting our services and enhancing our visibility and reputation. Your primary role will be to greet with our guests, direct them to the proper pickup location, engage with them prior to departure, and maintain clear communication and organization between our guests and vital details of our operations.

Key Responsibilities

Welcoming guests in a polite and friendly manner.
Checking and scanning guests' tickets and directing guests to the bus.
Informing guests about departure times, location of stops, and other needed information.
Collect guest information to assist in resolving customer service‑related issues and concerns
Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day‑to‑day operations
Be responsible for company equipment.
Promote a culture of positivity
Monitor the safety of employees and guests.
Conduct and submit various reports as assigned

Qualifications

Excellent communication skills, with the ability to engage with guests
Strong interpersonal skills, including the ability to build rapport and establish positive relationships with customers and colleagues.
Enthusiastic and outgoing personality, with a passion for travel, tourism, and exploring new destinations.
Knowledge of Austin, TX attractions, landmarks, and tourist hotspots is strongly preferred.
Prior experience in customer service, hospitality and marketing is advantageous but not required.
Ability work evenings, weekends, and holidays as needed, with the potential for remote or offsite assignments.

Location: Austin, TX

Scheduling: Must be able to work all: Saturdays, Sundays, holidays

Join us as a Brand Ambassador for TopView Sightseeing and play a pivotal role in shaping unforgettable travel experiences for visitors to Austin, TX!

Job Types: Full‑time

Pay: $18.00 - $19.00 hour

Expected hours: 10 – 40 per week

Benefits