Brand Ambassador/Server

TopView Sightseeing; Miami (FL); On-site; USD 20,664 - 34,440; Part time

Job summary

TopView Sightseeing is looking for a Server/Brand Ambassador to join the Tea Around Town experience in Miami. This part-time position involves both serving tea and promoting the brand to enhance guest experiences. Candidates should have a background in hospitality or customer service. The role requires excellent communication skills and the ability to manage multiple tasks. Pay rate is $18.50 per hour, with flexible shift options of 10 to 40 hours per week, including weekends and holidays.

Qualifications

• Previous experience in hospitality or food service industry is preferred.
• Excellent customer service skills to provide a positive dining experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and seat guests in a welcoming manner.
• Promote services and enhance visibility.
• Provide menu recommendations and ensure guest satisfaction.

Skills

Customer service

Hospitality experience

Communication skills

Time management

Job description

TopView Sightseeing creates one‑of‑a‑kind experiences by land and sea for tourists and locals around the world. Currently operating in NYC, Philadelphia, Washington DC, Atlanta, Houston, Dallas, Austin, London, and expanding operations in years to come. We have experienced rapid expansion over the past decade and to further the growth, we are looking for highly ambitious professionals to join our Tea Around Town Miami experience.

Server / Brand Ambassador (Dual Role)

We are hiring team members in the dual role of BOTH Server AND Brand Ambassador at Tea Around Town Miami. Prospective team members should be willing to perform both roles. Professional food service, customer service, and hospitality backgrounds are strongly preferred.

Server Description

As a Server at Tea Around Town Miami, you will be responsible for all aspects of tea service aboard our unmistakable Tea Around Town bus. Your role will be to organize and keep track of necessary materials onboard, maintain clear communication with our kitchen and bus operations teams, greet, engage with, and serve our guests, and clean and reset the bus for multiple trips a day to ensure efficient and organized turnover. The Server role is Tip Eligible.

Server Responsibilities

• Greet and seat guests in a friendly and welcoming manner.
• Offer the entirety of our tea menu throughout the course of the tour.
• Provide menu recommendations and answer any questions about the menu accurately and efficiently.
• Ensure guest satisfaction by engaging with our visitors throughout their dining experience.
• Clear tables and reset them completely and efficiently to prepare for next guests and multiple trips a day.
• Collaborate and communicate with other team members to ensure exemplary guest service.

Server Requirements

• Previous experience in the hospitality or food service industry is strongly preferred.
• Knowledge of culinary terminology and food preparation techniques is beneficial.
• Exemplary time management skills to prioritize and manage tasks effectively.
• Excellent customer service skills to provide a positive dining experience for guests.
• Ability to work in a fast‑paced and changing environment while maintaining attention to detail.
• Experience with bussing tables and maintaining cleanliness in the dining area.

Brand Ambassador Description

As a Brand Ambassador for TopView Sightseeing, you will be the face and voice of our brand, the first line of in‑person public relations, and responsible for promoting our services and enhancing our visibility and reputation. Your primary role will be to greet guests, direct them to the proper pickup location, engage with them prior to departure, and maintain clear communication and organization between our guests and vital operational details.

Brand Ambassador Responsibilities

• Welcoming guests in a polite and friendly manner.
• Checking and scanning guests’ tickets and directing them to the bus.
• Informing guests about departure times, location of stops, and other needed information.
• Collecting guest information to assist in resolving customer service–related issues and concerns.
• Coordinating with and supporting colleagues, bus operators, dispatchers, and managers to execute the day‑to‑day operations.
• Being responsible for company equipment.
• Promoting a culture of positivity.
• Monitoring the safety of employees and guests.
• Conducting and submitting various reports as assigned.

Brand Ambassador Requirements

• Excellent communication skills, with the ability to engage with guests.
• Strong interpersonal skills, including the ability to build rapport and establish positive relationships with customers and colleagues.
• Enthusiastic and outgoing personality, with a passion for travel, tourism, and exploring new destinations.
• Knowledge of Miami, FL attractions, landmarks, and tourist hotspots is strongly preferred.
• Prior experience in customer service, hospitality, and marketing is advantageous but not required.
• Ability to work evenings, weekends, and holidays as needed, with the potential for remote or offsite assignments.

Pay Rate: $18.50

Job Type: Part‑Time

Scheduling: Must be able to work weekends and holidays.

Expected hours: 10 – 40 per week.

Schedule Options:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Application Question: Do you have FULL weekend availability (Saturday AND Sunday AND Holidays, all day)?

Location: Miami, FL

Join us as a Server/Brand Ambassador for Tea Around Town with TopView Sightseeing, and play a pivotal role in shaping unforgettable travel experiences for Miami visitors and locals!