Server, Sunset Bar

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with employer match

Paid time off

Employee meals

Job summary

Naples Beach Club, A Four Seasons Resort, seeks a professional Server to deliver exceptional dining experiences at Sunset Bar and associated outlets in a luxury resort setting. You will apply in-depth knowledge of food, wine, spirits, and preparation methods to ensure guest satisfaction and upsell opportunities.

The role requires 2+ years of serving in luxury environments, strong interpersonal skills, and fluency in English.

Qualifications

• 2+ years of serving experience.
• Working knowledge of Micros POS is preferred.
• Strong interpersonal and personal presentation skills.
• Guest-focused mentality and understanding the importance of guest's preferences.
• Strong problem‑solving, decision‑making and conflict resolution skills.
• Fluency in English is required for this location.

Responsibilities

• Create a wonderful dining experience by connecting with guests and maintaining an exceptional knowledge of food, wine, spirits, and mixed drinks, and information about menu items and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sale system; check completed orders with the guest's original order; anticipate guest needs, ascertain satisfaction, and offer suggestions.
• Responsible for delivering and clearing guest food as well as assisting with any guest needs throughout service in a timely manner.
• Upsell patrons on higher priced wine and food items to achieve the sales goals of the department.
• Responsible for accurately closing guest checks and processing cash and credit card payments.
• Provide quick and efficient service, while following state and city alcohol laws and adhering to Four Seasons standards of service and sequence of service.
• Follow all health and safety regulations, restaurant standards, and daily side work.
• Be present and ensure that professional, courteous, and efficient guest service is offered, where each guest is greeted promptly and courteously with eye contact and a smile.

Skills

Serving experience

Micros POS

Interpersonal skills

Guest focus

Problem solving

English fluency

Work authorization

Tools

Micros POS

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state‑of‑the‑art well‑being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About The Role

This positionis dedicated to providingexceptional quality service to our guests.The main responsibility of this role is to serveguests'needs in Sunset Bar by providing expert knowledge offood menuitems,wine, spirits, and mixed drinks, as well as informationregardingpreparation methods.The ideal candidate will provide excellent food and beverage service to our guests in a professional and efficient manner, ensuring a pleasant dining experience from start to finish.If you thrive in a fast‑paced, high‑energy environment arecontinuouslylooking to elevate your craft,we'd love to hear from you.

About Sunset Bar

Legendary among Naples' beach bars, Sunset Bar is the golden hour gathering spot where guests and locals come together to mingle as the sky transforms. Tropical cocktails and Latin inspired bites - from fresh ceviche to coastal tacos - set the perfect mood for the nightly sunset ritual. More on the casual side, the bar features relaxed outdoor seating and often hosts live music, making it an easygoing, breezy place to unwind by the water.

What You Will Do

• Create a wonderful dining experience by connecting with guests and maintaining an exceptional knowledge of food, wine, spirits, and mixed drinks, and information about menu items and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sale system; check completed orders with the guest's original order; anticipate guest needs, ascertain satisfaction, and offer suggestions.
• Responsible for delivering and clearing guest food as well as assisting with any guest needs throughout service in a timely manner.
• Upsell patrons on higher priced wine and food items to achieve the sales goals of the department.
• Responsible for accurately closing guest checks and processing cash and credit card payments.
• Provide quick and efficient service, while following state and city alcohol laws and adhering to Four Seasons standards of service and sequence of service.
• Follow all health and safety regulations, restaurant standards, and daily side work.
• Be present and ensure that professional, courteous, and efficient guest service is offered, where each guest is greeted promptly and courteously with eye contact and a smile.

What You Bring

• 2+ years of serving experience, preferably within a luxury hotel and/or high‑end restaurant environment.
• Working knowledge of Micros POS system is preferred.
• Strong interpersonal and personal presentation skills are required.
• Guest-focused mentality and understanding the importance of guest's preferences.
• Strong problem‑solving, decision‑making and conflict resolution skills.
• The ideal candidate will have a confident, outgoing personality and a can‑do approach to any request.
• Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

What We Offer

• Competitive wages and a comprehensive benefits package
• Market‑leading benefits package includes: Medical, Dental, Vision, and 401K with employer match all starting at 30 days.
• Paid Time Off plans start on the day of hire.
• Employee Cafeteria available for meals.
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Tuition reimbursement
• An opportunity to be a part of a cohesive team in an inclusive work environment.
• Wellbeing and mental health initiatives and focused company.
• Embracement and promotion of diversity in our workplace.

Schedule & Hours

• This is a full‑time position.
• A successful candidate will have a flexible schedule, with the ability to work afternoon and evening shifts, weekends, and holidays.

• https://www.fourseasons.com/naplesbeachclub/
• We Are Four Seasons Video
• https://careers.fourseasons.com/
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://www.facebook.com/FourSeasonsJobs
• https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal